About the Role:

At Uber, we don't just move people; we move the world. The Business Systems Architect will act as the bridge between a digital product launch and its real-world success. You are the single point of ownership for ensuring that Seller Tech rollouts aren't just "released," but are actually embraced by the people who use them every day.

This isn't a polished project management role where everything goes according to a static playbook. It is a high-stakes, high-output position that requires you to dive into the messiness of post-launch hypercare. You will navigate the tension between global product roadmaps and the local realities of our sellers. You'll need the grit to triage P0 issues under pressure and the empathy to translate seller frustration into actionable product signals. If you thrive on taking ownership of ambiguity and aren't afraid to "figure it out" when a rollout hits a snag, you will grow here. If you prefer a predictable 9-to-5 with no shifting priorities, this likely isn't the ride for you.

What You'll Do:

• Lead the high-stakes execution of Seller Tech rollouts for your region, ensuring new tools land smoothly under real-world constraints.
• Navigate the chaos of post-launch hypercare, acting as the primary owner for triaging issues and driving resolutions when stakes are high for our sales teams.
• Unblock regional teams by identifying recurring patterns in seller pain and converting "noise" into structured, evidence-based problem statements for Product.
• Scale adoption by partnering with Enablement to ensure training isn't just theoretical, but reflects how the work actually feels for a seller in the field.
• Own the messiness of technical debt and process friction, documenting workarounds and mitigations to stop the same issues from surfacing twice.
• Influence without authority by aligning regional operational priorities with global tech direction, managing stakeholder expectations through constant change.
• Build sustainable escalation frameworks that allow us to move fast while keeping users and long-term impact at the center of every decision.

Basic Qualifications:

• 5+ years of experience in operations, business systems, enablement, or product-adjacent roles.
• Experience with Salesforce or similar commercial tech stacks at global scale.- English proficiency.
• Proficiency in leading tool or process rollouts within fast-moving sales, operations, or marketplace environments.
• Experience with issue triage and root-cause analysis in ambiguous settings where information is often imperfect.
• Track record of managing regional stakeholders and owning execution within a specific project or business scope.

Preferred Qualifications:

• Grit and resilience demonstrated through owning post-launch stabilization or hypercare efforts.
• Systems thinking approach to identifying systemic patterns from frontline feedback rather than just managing tickets.
• Adaptability to work across multiple geographies, maintaining high standards while respecting local nuances.
• Ownership mindset focused on reducing recurring operational friction and automating the "repeat work."

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.