Safety Investigations Specialist I

2 months ago• Cairo, Egypt

About Us

Uber is changing how people think about transportation, part of the logistical fabric of 600+ cities - giving people what they want when they want it.
Size: 10000+ employees

Industry: Technology

About the Role:

At Uber, providing outstanding support that establishes trust for riders, drivers, eaters, delivery and restaurant partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the smartest, most efficient way.

As a Safety Lens Specialist, you will play a critical role in upholding safety standards across Uber's UK courier platform by conducting detailed investigations into real-time identification (HRTID) and substitute registration cases. Your work ensures that only verified individuals are operating on the platform, reducing risks related to account sharing, fraud, and platform misuse.

You'll be reviewing escalations involving complex safety checks, appeals, and edge cases - such as submissions involving minors or potential misuse of identity verification tools - and making well-reasoned decisions that support Uber's global safety goals.

This role requires sharp attention to detail, sound judgment under pressure, and a strong commitment to data integrity, fairness, and user safety.

What You'll Do Safety Lens Reviews- Review HRTID submissions for UK courier accounts that use substitutes, ensuring accuracy in match verification between the account holder and registered substitutes.

• Identify cases of fraudulent submissions, misuse of identity, or unsafe platform use, including but not limited to:
• Photos of photos, Edited or altered images, Use of face masks or cutouts and Presence of minors in the photo submission
• Review HRTID submissions that appear to include minors, assessing for potential safety policy violations or identity concerns.

Safety Lens Escalation Handling- Investigate and resolve escalated HRTID appeals, especially those where the courier disputes the initial safety decision or asserts they are not using a substitute.

• Ensure escalations are reviewed and actioned within the 24-hour SLA, maintaining Uber's service reliability and trust.

URS & BLS Escalation Reviews- Handle appeals involving URS (Unusual Registration Submissions) and BLS (Bounce/Long Submission) thresholds.

• Determine whether account access restrictions were applied appropriately and if exceptions are warranted.

Human in the Loop Reviews (HITL)- Participate in manual review processes when Mutombo (Uber's in-house facial recognition tool) cannot confidently match a courier's selfie to their profile photo.

• Provide expert input to verify the accuracy of Mutombo's automated decisions.

Audit & Continuous Improvement- Participate in offline audits to evaluate the accuracy of automated systems.

• Provide insights and feedback that help improve tools, policies, and investigation workflows.

Basic Qualifications- Safety lens training

• Bachelor's degree or college experience preferred
• Experience in Safety, Risk, Fraud, Compliance, or a similar investigations-based role.
• Previous experience in high-volume case reviews or escalations.
• Knowledge of biometric tools or facial verification technology is a strong plus.

Preferred Qualifications- Have outstanding organizational skills, high integrity, and follow through on every detail.

• Feel comfortable reviewing sensitive content, including identity documents and user-submitted images.
• Are an excellent communicator who can strike the right tone, especially when explaining complex or difficult outcomes.
• Adapt quickly to change, absorb new processes easily, and enjoy working in a dynamic, evolving environment.
• Support experience in a high-volume environment
• Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
• Dedication to excellence in behavior, performance and work product
• Ability to adjust and adapt in a dynamic work environment
• High proficiency using computers (typing, quickly navigating between various tools)
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
• Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
• Work time will be shift based totalling 40 hours per week
• Weekend and weekly evening shifts are required

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Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s):Cairo, Egypt

Job ID: Uber-149286

Employment Type: FULL_TIME

Posted: 2025-11-11T00:44:53
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Perks and Benefits

Health and Wellness

• Health Insurance
• Health Reimbursement Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• FSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Mental Health Benefits

Parental Benefits

Fertility Benefits:

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Pet-friendly Office
• Snacks
• Some Meals Provided
• On-Site Cafeteria

Vacation and Time Off

• Paid Vacation
• Unlimited Paid Time Off
• Paid Holidays
• Personal/Sick Days
• Sabbatical
• Volunteer Time Off

Financial and Retirement

• 401(K)
• Company Equity
• Performance Bonus

Professional Development

• Work Visa Sponsorship
• Associate or Rotational Training Program
• Promote From Within
• Mentor Program
• Access to Online Courses

Diversity and Inclusion

• Employee Resource Groups (ERG)
• Diversity, Equity, and Inclusion Program

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