About the Role

Reports to: AR Manager, APAC

As an AR Analyst in our Service Delivery, Order to Cash team, you will play a critical role in ensuring timely and efficient collection of outstanding payments from Uber B2B customers. You will drive BPO performance, help analyze customer accounts, resolve payment issues, and manage escalations and work with various stakeholders to optimize cash flow and minimize delinquencies. This position requires strong analytical skills, attention to detail, the ability to build and maintain positive relationships with internal and external customers, as well as our BPO organization.

What You'll Do:

Your Impact in Role:

1. Oversee the Collections portfolio and act as the first point of contact for Collections, Order to Cash, Service Delivery
2. You will closely work with the BPO organization to ensure best in class results are achieved on the portfolio assigned while ensuring Customer experience and Stakeholder alignment
3. Monitor, prepare and present regular reports on collection performance, aging of accounts, and key metrics to management.
4. Collaborate with internal teams, such as sales, customer service, and finance, to gather relevant information, address customer inquiries, and resolve payment discrepancies.
5. Resolve business escalations and help drive dispute resolution with critical customers in partnership with BPO organization
6. Implement collection strategies and tactics to improve cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt write-offs.
7. Coordinates with Global Process Owners for operational issues resolution, process improvement & new process roll out
8. BPO training and transition of new processes for respective LOBs
9. Stay updated on industry trends, regulations, and best practices related to collections, credit management, and debt recovery.

Basic Qualifications:

1. Bachelor's degree in Accountancy, Finance or Business.
2. 4+ years of significant experience in Order-to-Cash (OTC) processes, specifically Collections management.
3. 4+ years of experience in working in a shared service captive center / BPO environment
4. Proven experience as an AR Analyst driving large portfolio and has managed OTC operations
5. Strong understanding of accounting principles, financial analysis, and credit risk assessment.
6. Excellent communication and negotiation skills, with the ability to effectively engage with customers and internal stakeholders.
7. Proficiency in using financial software, ERP systems (e.g. Oracle, SAP, High Radius), and MS Office suite, particularly Excel for data analysis and reporting.
8. Ability to work with and analyze large datasets, identify trends, and draw meaningful insights.
9. Strong problem-solving skills and ability to make sound decisions independently.
10. Detail-oriented with a focus on accuracy and quality of work.
11. Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
12. Professional demeanor and customer-oriented approach

Preferred Qualifications:

1. Experience in GSuite, Highradius, Oracle, Tableau, Asana and Salesforce Tools
2. Previous experience in a SaaS / multi-national company

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.