Sr Program Manager | Strategy & Planning MBA Intern , United States

4 days ago• San Francisco, CA (+1 more)
New York, NY

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About Us

Uber is changing how people think about transportation, part of the logistical fabric of 600+ cities - giving people what they want when they want it.
Size: 10000+ employees

Industry: Technology

Job Description:

About the Role:

Uber is looking for current MBA students to join our Global and US&C Community Operations Strategy & Planning (Comm Ops S&P) teams. Comm Ops provides outstanding customer support to all Uber customers and partners (e.g., riders, drivers, eaters, restaurants) and S&P is a core part of setting and driving the strategic vision of the organization.

Do you have strong problem solving and analytical skills along with excellent planning and prioritization habits? If you love delivering high priority strategy projects to drive significant impact on Uber's customers and partners across all lines of business, then this role is for you! Interns will apply structured thinking to critical business questions, run deep analyses, generate insights, and contribute to pivotal initiatives and projects to improve Uber's support operations.

In this role, you will help support leadership in company-wide decision-making through your critical thinking, strategic mentality, and data-driven approach. You should have excellent analytical, problem-solving, time-management, and teamwork skills, and the ability to clearly articulate and present information to stakeholders at all levels of the business.

What You Will Do- Help craft Uber's customer care strategy and support for the future

• Run analysis and develop strategic insights in globe-spanning projects to enable Uber's leadership decision-making
• Scope new opportunities across verticals & industries, performing a broad range of quantitative and qualitative analysis
• Build executive-ready materials, present information and work cross-functionally with all levels of the business including the Comm Ops Executive team
• Provide thought leadership on problems without precedent by setting strategic priorities, aligning the vision, and sharing standard processes
• Help find opportunities in our processes and operating models, and support strategic projects sought at making improvements with global impact
• Collaborate with other members of Comm Ops

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Basic Qualifications:

• Currently enrolled in MBA program (graduating between May - June 2027)- Minimum of 2 years of professional experience
• Sophisticated skills in Microsoft Excel / Google Sheets

Preferred Qualifications:

• 4 years of experience in strategy consulting, investment banking, tech, or engineering, or 5 years of experience in corporate strategy
• Experience or knowledge of front line customer support operations
• Experience building financial / economic / analytical models, both high-level and detailed
• Experience working in highly collaborative work environments
• Experience leading large cross-functional and data-driven projects
• Experience crafting executive-ready material (decks, recommendations) and working closely with senior leaders
• Ability to work with ambiguity in a fast-paced environment
• Critical thinking / ability to understand strategic business drivers across disparate businesses will be essential to success

About the Team:

Comm Ops S&P teams work with cross-functional teams across the world to provide critical business insights and find & implement operational improvement opportunities. The team is working towards developing an outstanding support organization that scales optimally, is reliable and consistent, and provides unmatched service to our Uber community. These are highly sought after teams that are known as talent feeders into the rest of Community Operations and Uber!

About Uber

At Uber, we reimagine the way the world moves for the better. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

For New York, NY-based roles: The base hourly rate amount for this role is USD**$54.00** per hour.

For San Francisco, CA-based roles: The base hourly rate amount for this role is USD**$54.00** per hour.

For all US locations, you will also be eligible for various benefits.

Client-provided location(s): San Francisco, CA, New York, NY

Job ID: Uber-154403

Employment Type: INTERN

Posted: 2026-01-27T19:55:18
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Perks and Benefits

Health and Wellness

• Health Insurance
• Health Reimbursement Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• FSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Mental Health Benefits

Parental Benefits

Fertility Benefits:

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Pet-friendly Office
• Snacks
• Some Meals Provided
• On-Site Cafeteria

Vacation and Time Off

• Paid Vacation
• Unlimited Paid Time Off
• Paid Holidays
• Personal/Sick Days
• Sabbatical
• Volunteer Time Off

Financial and Retirement

• 401(K)
• Company Equity
• Performance Bonus

Professional Development

• Work Visa Sponsorship
• Associate or Rotational Training Program
• Promote From Within
• Mentor Program
• Access to Online Courses

Diversity and Inclusion

• Employee Resource Groups (ERG)
• Diversity, Equity, and Inclusion Program

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