About the Role

CSRs will provide excellent support through their interactions with customers, delivering a world-class standard of customer service. They will naturally build rapport and engage in every interaction, whether through ticket systems or phone calls (inbound and outbound), while being passionate advocates for riders and drivers and addressing any questions that may arise.

What you will do?

• Deliver high-quality service across multiple support platforms (email, chat, phone)
• Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again Triage issues and escalate them when necessary
• Must be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users' expectations.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
• Ability and proactivity to develop initiatives and proposals aimed at continuous improvement of processes in the business line.
• Ability to drive processes and resolution under certainty through analytical thinking, initiative and customer obsession
• Ability to establish, create and improve processes
• Work on improvement initiatives for the LOB

Basic Qualifications:

• Proven proactivity and insights generation
• Advanced English Proficiency
• Excellent Customer Service Skills
• Customer Service experience is a plus
• Excellent verbal, written and interpersonal communication skills
• Multitasking

Preferred Qualifications:

• For graveyard shift overnight working experience is a plus
• At least 1 year of working experience in customer service roles

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.