About the Role

We are looking for a specialized case management expert with deep experience conducting workplace investigations and two-party mediations. The ideal candidate will be able to analyze all types of employee concerns and quickly develop targeted actions that are considerate of workplace policies, the needs of our employees and their organization.
Qualified candidates for this role must have a minimum of 3 years of hands-on experience in a high-volume case management role. Top candidates will articulate how their critical thinking skills have allowed them to consistently navigate complex people and employment issues.

What the Candidate Will Do

• Manage ELR cases within our global process involving interpersonal conflict and/or allegations of misconduct (e.g. harassment, discrimination, bullying, retaliation, etc)
• Analyze context, facts and documentation gathered within ELR's case management process to develop balanced recommended actions that address any misconduct and restore damaged relationships
• Facilitate restorative conversations (mediated discussions) between employees with an emphasis on outcomes that repair workplace relationships
• Maintain confidential records within a shared case management tool; leverage the case management tool to identify themes affecting employee groups or subgroups and develop a measured response related to trends
• Foster action-oriented relationships with HR, Employment Legal and and business leaders at all levels
• Actively support, or lead, ELR priority projects

Basic Qualifications

• Undergraduate Degree and a minimum of 5 years of experience in employee relations case management, mediation, or human resources; additional years of experience awarded for relevant advanced degrees (e.g. Juris Doctor, Graduate Degree in Counseling or Mediation, etc)
• Significant case management (workplace investigations) capabilities paired with a thorough understanding of HR principles, concepts, policies, and standards
• Demonstrated case management skills to include: planning, organization, attention to detail, and ability to deliver multiple tasks or competing priorities within a time-sensitive environment
• Advanced written and verbal communication skills; must be an impactful and persuasive communicator at all levels of the organization
• Advanced proficiency in both English and Portuguese/Spanish

Preferred Qualifications

• Direct experience with Restorative Practices, Restorative Justice, or similar interventions such as Mediated Discussions, Community Circles, and Action Plans focused on harm reduction
• The ability to mentor teammates across a global ELR team and work independently to drive results at a high-level without day to day supervision

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.