About the Role

The Application Developer, Service Now Platform is responsible for designing, developing, configuring, and supporting scalable Service Now solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across all Integrated Risk Management (IRM) modules**(Policy & Compliance Management, Issue Management, Risk Management, Third Party Risk Management, Audit Management), Now Assist, and core platform capabilities, following Service Now development standards and best practices.**
We are seeking a Service Now Developer with 6+ years of hands-on experience to build, enhance, and maintain the platform, leveraging Now Assist and generative AI capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service.

The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the Service Now platform remains stable, performant, compliant, and well-integrated within Uber's broader technical ecosystem.
--- What the Candidate Will Do ----

1. Manage and maintain Service Now IRM modules:** Issue Management, Policy and Compliance Management, TPRM, Audit Management.02. Oversee IRM module operations, ensuring efficient entity creation and managing the risk assessment, Creating and Managing advanced Indicators in compliance management, Risk identification workflow, Issue remediation flow, Vendor risk assessment.03. Platform Development: Design, develop, and customize Service Now applications and modules, including writing complex Business Rules, Client Scripts, and UI Actions to meet business needs04. Integrations: Build and maintain seamless integrations between Service Now and external systems (e.g., JIRA, Workday, Monitoring tools) using REST/SOAP web services and Flow Designer05. Now Assist & Automation: Integrate and configure Now Assist features - including AI-assisted workflows, chat summarization, and virtual agent enhancements.06. Solution Design: Collaborate with cross-functional teams and stakeholders to analyze requirements, creating technical design documents and workflows that drive operational efficiency07. Support & Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests.08. Continuous Improvement: Suggest and implement best practices for Service Now. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.09. Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.10. Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst.**
   ---- Basic Qualifications ----

2. 6+ years of experience **as a Service Now Developer/Engineer working on enterprise-scale Service Now implementations.**2. Proven extensive hands-on relevant experience of 4+ years in Service Now IRM (Integrated Risk Management) including Policy & Compliance Management, Issue Management, Risk Management, Third Party Risk Management and Audit Management.

3. Strong expertise in JavaScript, Glide API, HTML, CSS, AJAX**, and Service Now scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes)4. Hands-on experience with Now Assist technologies - generative AI workflows and skill kits on the Now Platform.5. Proven experience designing and implementing complex integrations using REST/SOAP APIs, Integration Hub, and Flow Designer6. Service Now Certified System Administrator ( CSA) and Certified Application Developer (CAD) are required7. Excellent analytical and problem-solving skills, with a focus on finding pragmatic and effective solutions to complex technical challenges.**8. Strongverbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
   ---- Preferred Qualifications ----

4. Experience supporting and governing citizen development on the Service Now platform, including establishing guardrails, standards, and reusable components to enable low-code/no-code development safely2. Proven experience designing and implementing complex integrations using REST/SOAP APIs, Integration Hub, and Flow Designer3. Service Now Certified System Administrator ( CSA**) and Certified Application Developer (CAD)4. Excellent analytical and problem-solving skills, with a focus on finding pragmatic and effective solutions to complex technical challenges.**5. Strongverbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.