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Consumer Strategy & Operations Manager

Uber

Consumer Strategy & Operations Manager

Uber

Melbourne, Australia; Sydney, Australia

·

On-site

·

Full-time

·

3d ago

About the Role

Join the Core Consumer Growth team to drive the next phase of Uber Eats' growth. You will lead high-impact initiatives across key consumer lifecycles - owning the strategy for new eater acquisition and churned user resurrection**. By blending deep data analysis with cross-functional execution, you will directly influence how millions of users engage with our platform.**

The Impact You'll Have:

  1. Lead Growth Strategy:** Own and execute the end-to-end roadmap for acquiring new users and re-engaging lapsed "churned" eaters through innovative, scalable campaigns.2. Drive Data Insights: Build and monitor reporting dashboards to translate ambiguous data sets into actionable strategies, presenting findings to senior leadership.3. Collaborate Cross-Functionally: Act as the "voice of the consumer" in forums with Product and Engineering to prioritise features that enhance the eater experience and investment efficiency.4. Optimise Investments: Manage and forecast promotional budgets, ensuring every dollar spent on acquisition and resurrection meets ROI targets.5. Execute with Precision: Ensure the flawless deployment of growth initiatives across various internal and external channels, maintaining a high bar for the consumer experience.**

The Experience You'll Bring:

  1. Experience:3+ years of operational, analytical, or growth-focused experience gained in a fast-paced environment (e.g., tech, strategy consulting, or e-commerce).2. Analytical Foundation: Proven experience breaking down complex, ambiguous problems using data-driven insights and advanced Excel/Google Sheets skills.3. Education: A quantitative degree or a background demonstrating strong numerical literacy and business acumen.
    Bonus Points
  2. Technical Proficiency:** Basic competence in SQL (or a strong, demonstrated willingness to learn) to pull and analyze cohort data independently.2. Operational Excellence: Meticulous attention to detail with experience deploying complex, multi-channel marketing or CRM campaigns.3. Stakeholder Management: Ability to influence and partner effectively with Product, Engineering, and Global CRM teams to unlock new growth capabilities.**4. Domain Expertise: Prior experience in a marketplace business or a consumer-facing tech company is a significant plus.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

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About Uber

Uber

Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.

10,001+

Employees

San Francisco

Headquarters

$120B

Valuation

Reviews

3.1

10 reviews

Work Life Balance

4.2

Compensation

2.3

Culture

3.5

Career

2.0

Management

2.5

45%

Recommend to a Friend

Pros

Flexible hours and schedule

Meeting different people and cultures

Make your own hours

Cons

Inconsistent and low pay

Safety concerns with passengers

Traffic and difficult drivers

Salary Ranges

23,534 data points

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Driver

6,734 reports

$42,142

total / year

Base

$42,142

Stock

-

Bonus

-

$31,192

$56,937

Interview Experience

5 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer Rate

40%

Experience

Positive 80%

Neutral 20%

Negative 0%

Interview Process

1

Application Review

2

Online Assessment

3

Recruiter Screen

4

Technical Phone Screen

5

Case Study/Analytics Test

6

Final Loop/Panel Interview

7

Offer

Common Questions

Coding/Algorithm

System Design

Behavioral/STAR

Case Study

Technical Knowledge