About the Role

This role will focus on post-sales for the SMB segment and help merchants turn potential into reality. The name of the game is more than maintenance- it's growth!

This position is critical to driving sustainable growth for merchants, retaining the highest value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.

What You'll Do

• Manage and grow a book of business that consists of the highest value local restaurant brands
• Educate the merchants on the value of in-app marketing, ads, and other product offerings
• Improve merchant reliability and delivery order accuracy by troubleshooting store operations issues
• Maintain merchant retention and facilitate brand expansion
• Develop a strong Uber-first mindset to achieve both personal KPIs and business goals
• Collaborate cross-functionally with Operations, Sales, and Support to problem solve merchant pain points
• Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

• Minimum 1+ years of experience in sales, operations, account management, or similar functions where you have had full responsibility to grow a book of business and hit specific monthly, quarterly and/or annual goals (quota)

Preferred Qualifications

• Outstanding work ethic, attention to detail and curiosity

• Ability to clearly frame a value proposition and build a business case by asking the right questions

• Persistence and influence to overcome objections and gain commitment from clients

• Effective internal and external communication

• Proficiency in Salesforce and Google Sheets/Excel

• This position is hybrid and requires 50% of time in office

• Must be available to travel locally to restaurant partners at given times during the month

• Be willing to get creative, have fun, and hold yourself accountable

• For New York, NY-based roles: The base hourly rate range for this role is USD**$35.58** per hour

• USD**$37.50** per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.