About Us

Uber is changing how people think about transportation, part of the logistical fabric of 600+ cities - giving people what they want when they want it.

Size: 10000+ employees
Industry: Technology

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About the Role

Our France Operations team works where Uber's technology meets the real world. We own country-specific business outcomes and bridge our Global business strategy with local needs. The Rider Operations team is a subset of the France Operations team that manages the rider lifecycle, works on continuously improving the rider experience and, critically, fuels the growth of the business by ensuring new and existing riders increasingly engage with our app through our ever-expanding product portfolio (e.g., UberX, XShare, etc.) and other consumer offerings (e.g., Uber One Membership).

In this role, you will be accountable for the commercial and operational success of the rider (consumer) dimensions of our France Mobility business. You will leverage consumer insights and internal data to define consumer strategies that you will execute, fast, alongside your team; with the ultimate aim of growing the volume of consumers who use the Uber app and the frequency with which they use it. In doing so, you will collaborate with a very wide array of Uber teams (e.g., Ops, BD, Marketing, Policy, Legal, Product, Engineering, etc.) across geographies (i.e., other individual markets, the EMEA mega-regional team and Global) as well as with third party partners.

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What You'll Do:

• 1. Team leadership
• Build, develop and lead a diverse team of experienced and passionate people towards shaping the future of Uber Mobility in France2. Rider lifecycle and growth
• Continuously optimise the core engine of rider growth by driving new user acquisition, graduating early lifecycle customers, preventing churn and resurrecting lapsed users; you will be expected to innovate and export successful strategies across Uber3. Rider experience
• Refine the rider experience by consistently monitoring the relevant consumer metrics, identifying improvement opportunities, experimenting on solutions and scaling them though operational processes or product developments4. Rider engagement
• Drive consumer engagement with the Uber app by developing relevant offerings that stimulate demand, driving the adoption of our Uber One Membership and increasing the volume of users who participate in other partnership programmes5. Ride-hailing product portfolio
• Better address a wider range of consumer use cases by continuously improving ride-hailing product offerings (e.g., UberX, XShare, XL, Comfort, Black, Teens, etc.) and launching net new propositions. This work will also entail ongoing thinking around the structure of the product portfolio and how it should be conveyed to users - again, you are expected to innovate and export successful strategies across Uber6. Tech roadmap
• Collaborate with our EMEA Central Operations and Product teams to develop business cases and PRDs for future Tech developments (e.g., features and products), ensuring that we continuously prioritise the highest value work7. Third party partners collaboration
• Work alongside our Business Development teams with third party partners who contribute to the delivery of our business objectives8. Senior stakeholder reporting & alignment
• Create governance structures through which all relevant FR/EMEA/Global stakeholders as well as the key contributing teams remain informed about the progress made and can swiftly be mobilised when support is required9. Unlock learnings through experiments and export knowledge
• Find new solutions to create value for drivers, riders and Uber; develop template solutions that other EMEA and Global markets can look at replicating10.

France Leadership Team member:

• Contribute to France Leadership Team debates and decisions, jointly accountable for the delivery of France Mobility plans

Basic Qualifications:

1. Business acumen; Sound business judgement with an ability to recommend paths forward that factor in thorough analytical thinking, consumer insights and common sense2. Problem solving; Able to quickly get to the essence of complex problems, develop pragmatic solutions where no standards exist today, engage relevant experts and integrate their feedback effectively3. Stakeholder management; Experience delivering work at pace while maintaining strong cross-functional collaboration across a range of teams (e.g., Ops, BD, Marketing, Product, etc.)4. Executional excellence; Execute on a wide range of initiatives running in parallel and ranging from continuous improvement efforts (i.e., BAU activities), to discrete programs/projects or one-off escalation sprints.5. Strong communication; Comfortable storylining senior executive documents and delivering information formally or informally with different types of audiences6. Planning and organisation skills; prioritising roadmaps, constantly finding the balance between Global/EMEA "must deliver" projects and local priorities, managing dependencies across teams whose involvement is critical to your team's success

Preferred Qualifications:

1. Track record growing consumer-facing businesses outside Uber, in multiple sectors2. Business development / external partnership management experience3. Marketing experience4. Customer operations experience Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Paris, France

Job ID: Uber-149029

Employment Type: FULL_TIME

Posted: 2026-01-22T00:34:38
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Perks and Benefits

Health and Wellness

• Health Insurance
• Health Reimbursement Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• FSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Mental Health Benefits

Parental Benefits

Fertility Benefits:

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Pet-friendly Office
• Snacks
• Some Meals Provided
• On-Site Cafeteria

Vacation and Time Off

• Paid Vacation
• Unlimited Paid Time Off
• Paid Holidays
• Personal/Sick Days
• Sabbatical
• Volunteer Time Off

Financial and Retirement

• 401(K)
• Company Equity
• Performance Bonus

Professional Development

• Work Visa Sponsorship
• Associate or Rotational Training Program
• Promote From Within
• Mentor Program
• Access to Online Courses

Diversity and Inclusion

• Employee Resource Groups (ERG)
• Diversity, Equity, and Inclusion Program

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