About the Role

The Account Manager role is a great opportunity to demonstrate your relationship and portfolio management skills for the assigned territory. This role focuses on post-sales of Big Sized Business, deepening the relationship with our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes.
Account Managers are critical to retaining our highest value accounts, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.
---- What the Candidate Will Do ----

• Lead post-deal partner management for a high value and high potential portfolio of restaurant partners
• Own partner relationships to yield tangible metrics outcomes. Achieve revenue growth targets for your partners, upsell new product features and ensure high retention by driving mutual business value
• Be the voice of the customer to internal stakeholders - translate their needs and advocate on their behalf
• Understand the stakeholder landscape and ensure we have strong relationships throughout our restaurant partner organizations
• Conceive, design and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber's internal teams and our restaurant partners
• Set, track and report on performance metrics of restaurant partners, run monthly/quarterly business reviews.

---- Basic Qualifications ----

• 3-5 years professional experience, ideally in a similar commercial function
• You have previous customer-facing experience and have been accountable for achieving business targets or delivering a quota
• Confident in making data-led decisions and using sound business judgment
• Great project manager who can develop detailed joint business plans with our restaurant partners and consistently deliver above expectations
• Strong executive presence and communication skills (verbal and written)
• Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
• Highly autonomous - able to work with minimal oversight
• Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners
• Fluency in Spanish and Business English

---- Preferred Qualifications ----

• Basic SQL
• Experience working with QSR (quick service restaurant) clients.

Success Attributes

Customer Centricity Market and Platform Expertise Negotiation & Deal-Making Sales Lifecycle Management Stakeholder Management Uber Values Case Study
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.