About the Role

Once drivers are proficient with driving on the Uber platform, Perspective engages with them on a regular basis to ensure that they're making the most of the flexible driving opportunity. Perspective aims to improve driver earnings per hour, supply hours, feel a connection with Uber, and ultimately, choose to remain driving with Uber.

In the program, Comm Ops and Ops collaborate closely to understand and tackle driver partners' most important priorities through specialized and dedicated Perspective account managers.

Perspective account managers provide one-on-one personalized concierge experience where drivers are matched with an agent at various points in their driver lifecycle (e.g. early lifecycle, maturity, pre-churn) and agents contact drivers proactively to provide customized coaching and recommendations.

What the Candidate Will Do:

1. Develop and manage Driver relationships through outbound trigger-based calling
2. Take ownership of managing multiple driver accounts
3. Provide customized coaching and recommendations to your driver partners
4. Deliver against multiple KPIs, per market priorities: GBs, engagement, cancellation rate, etc.
5. Act as a voice of the customer capturing insights at every opportunity

Basic Qualifications:

1. At least 6 months experience working in Sales / B2B environment in fast paced company
2. Exceptional listening, communication, and organizational skills

Ability to communicate clearly while staying organized when engaging stakeholders
3. Strong time management and prioritization
4. Logical and data-driven decision-maker
5. Autonomous and target-driven

Preferred Qualifications:

1. At least 1 year of experience working in Sales / B2B environment in fast-paced company
2. Prior customer service experience

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.