About the Role

Uber is seeking highly motivated Operations & Strategy Managers to join the Uber Rides Operations team in Mexico. These roles will focus on delivering operational excellence and strategic growth for Uber Products. You will be responsible for driving innovation, improving user experience, and achieving business objectives by leveraging technology, data-driven insights, and cross-functional collaboration.

The ideal candidates will combine analytical expertise, creative problem-solving, and strong leadership skills to scale products, optimize operations, and enhance financial performance. If you're a strategic thinker who thrives in fast-paced, dynamic environments, we want to hear from you!

What You'll Do

Product & Strategy Execution:

• Optimize and scale Uber's products to meet market demands and improve user experience.
• Collaborate with Regional and Product teams to roll out new features and refine functionalities based on user feedback and operational needs.
• Define and execute short- and long-term growth strategies for product scaling and market expansion.

Operational Excellence:

• Develop and implement data-driven strategies to balance supply and demand, ensuring reliability and high-quality rider and driver experiences.
• Identify operational inefficiencies and drive process improvements to enhance scalability, trip completion rates, and retention.
• Own the end-to-end configuration, maintenance, and optimization of product offerings.

Financial Performance:

• Monitor financial health, including gross bookings, costs, and profitability metrics.
• Optimize resource allocation, manage budgets, and implement pricing strategies or incentives to align with business objectives.
• Conduct cost-benefit analyses and forecast financial performance to support strategic decision-making.

Data & Analytics:

• Leverage data analytics to identify challenges, inform decision-making, and drive actionable insights.
• Build dashboards and tools to monitor KPIs such as trip growth, user satisfaction, and operational reliability.

Cross-Functional Collaboration:

• Partner with cross-functional teams (Policy, Legal, Safety, Marketing, Comm Ops) to align priorities, navigate challenges, and ensure compliance in regulated markets.
• Be a key thought leader and stakeholder manager, driving alignment across global, regional, and local teams.

What You'll Need:

• Bachelor's degree in Business, Engineering, Economics, or related fields.
• 4+ years of experience in operations, business strategy, logistics, product management, or analytics.
• Proficiency in SQL and data analysis tools; ability to interpret and communicate insights to various audiences.
• Strong project management skills: experience managing complex initiatives from concept to execution.
• Excellent communication, stakeholder management, and collaboration skills.
• Ability to balance attention to detail with swift execution in a fast-paced environment.
• Fluency in English and Spanish.

Bonus Points:

• Financial acumen, including experience with budgeting, profitability analysis, and cost optimization.
• Market adaptability: familiarity with navigating regulatory challenges and market-specific dynamics in Mexico.
• Passion for teamwork, problem-solving, and driving operational excellence at scale.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.