About the Role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7.At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.

Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.

What the Candidate Will Do:

1. Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
2. Ensure low to medium complexity customer issues are resolved using procedures
3. Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
4. May perform root cause analysis and present findings
5. Work on a line of business which has low ambiguity, is stable, with well documented procedures

Basic Qualifications:

1. At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment
2. Comfortable operating in multiple modalities
3. Computer skills

Language proficiency in German & English:

Preferred Qualifications:

1. B2B experience
2. Another language is a plus

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.