At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.  

Thermo King is hiring a Product Service Manager to join our team.  In this role, you will provide advanced technical product support to dealership service personnel, the Thermo King corporate field organization, and internal corporate teams. You will also support the development of service and campaign bulletins, review technical publications, and collaborate closely with engineering to enhance product quality, reliability, and serviceability. Additional responsibilities include supporting new product launches and contributing to productivity improvement initiatives.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! 

• Family building benefits include fertility coverage and adoption/surrogacy assistance. 

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.  

• Paid time off, including in support of volunteer and parental leave needs.    

• Educational and training opportunities through company programs along with tuition assistance and student debt support.  

• Learn more about our benefits here!

Where is the work:

From Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires. This position may also require up to 25% travel.

What you will do: 

• Gather, organize, and analyze Thermo King product performance data from end users, dealers, and internal stakeholders using case management and phone support systems to diagnose and resolve technical service issues.

• Leads process of understanding root cause of a product or customer service-related problem and initiates corrective action for the customer by working with engineering, manufacturing, marketing, and other functional areas which results in minimum product liability, reduced field policy allowances, and effective cost solutions while maintaining good customer relations.

• Provide cross-functional teams—including engineering, manufacturing, purchasing, and marketing—with insights on customer expectations, serviceability factors, and performance requirements; participate in design reviews and recommend improvements.

• Develop and execute field test programs for components and systems to establish standard service times, procedures, and best practices.

• Improve service communication through creation of service bulletins, specialized technical manuals, and other literature involving complex service procedures and commercial projects.

• Collaborate with cross-functional teams and project managers to plan and develop DFS scope, deliverables, and requirements for new products, quality, and productivity projects.

• Apply DFS methodologies to identify and address installation, diagnostic, and repair challenges, driving continuous improvement, reducing downtime, and lowering total cost of ownership.

• Travel occasionally to customer or dealer locations to assess equipment performance and support final resolution of technical service issues.

What you will bring:

• Bachelor’s Degree Preferred and/or a minimum of 5 years’ relevant experience

• Demonstrated skills in customer, dealer, vendor, or partner relationship building

• Knowledge and experience in the operation, performance, diagnosis, and repair of transport refrigeration equipment to include electrified and diesel-powered equipment.

• Strong listening skills to absorb technical concerns from internal and external customers

• Customer and team-oriented attitude that strives to resolve issues quickly and efficiently

• Ability to travel up to 25%

Compensation: 

Base Pay Range: $85,000 – 115,000

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country.

Equal Employment Opportunity: 

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.