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Order Management Representative
Grand Rapids, Michigan, United States
·
On-site
·
Full-time
·
3w ago
Job Summary： Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Representative. We need an enthusiastic individual who can listen to customer service related issues and offer solutions to our Commercial Sales Offices.
Responsibilities:
- Process released customer orders in Kodiak and MDP
- Work with Engineering to ensure MDP spec file data is accurate
- Answer incoming tickets from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries
- Research and resolve any customer issues
- Attend production meetings and represent customer voice
- Work cross-functionally with sales offices, product management, production, logistics, and shipping to meet customer requirements
- Proactively keep current on product knowledge and customer service standard work
- Use problem solving skills to improve processes
Qualifications:Associate’s Degree required; Bachelor’s Degree preferred. - 3-5 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment.
- Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
Key Competencies: Must have excellent verbal, written, and interpersonal communication skills - Must show the ability to handle difficult situations while remaining professional and courteous
- Must demonstrate the ability to build strategic relationships across functions of an organization
- Must exhibit the ability to identify process improvement opportunities and take initiative to implement them
Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning
This role has been designated by the Company as Safety Sensitive.
Benefits:
Benefits kick in day one!
Medical, dental, vision
HSA & FSA Options
6% 401k match (vested immediately), plus an additional 2% of eligible pay in core contributions (after 3 years)
Tuition Assistance Program
Be Well Program
Employee Assistance Program
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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About Trane Technologies
Trane Technologies
PublicTrane Technologies develops energy efficient indoor environments for commercial and residential applications.
10,001+
Employees
Dublin
Headquarters
Reviews
3.7
10 reviews
Work Life Balance
3.5
Compensation
3.8
Culture
4.1
Career
4.2
Management
3.4
72%
Recommend to a Friend
Pros
Great benefits and good PTO
Good learning opportunities and ability to grow
Great people to work with and supportive teams
Cons
Poor management oversight and harsh policies
Attendance policies and points system issues
Compensation below market average
Salary Ranges
39 data points
Junior/L3
Mid/L4
Senior/L5
Junior/L3 · Controls Estimator II
3 reports
$98,003
total / year
Base
$85,220
Stock
-
Bonus
-
$98,003
$98,003
Interview Experience
46 interviews
Difficulty
3.3
/ 5
Duration
14-28 weeks
Offer Rate
34%
Experience
Positive 63%
Neutral 21%
Negative 16%
Interview Process
1
Phone Screen
2
Technical Interview
3
Hiring Manager
4
Team Fit
Common Questions
Technical skills
Past experience
Team collaboration
Problem solving
News & Buzz
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