At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

1.       The Service Manager reports to the General Manager of TK BELUX.

2.       The Service Manager leads a number of Workshop Managers (number = 6), 2 Technical Experts, and 4 Time Admins.

Job summary:

In Thermo King Belux, service is of strategic importance and a key differentiator in the market. The Service Manager is responsible for delivering an exceptional customer experience through a high-performing service organization, ensuring that service excellence sets us apart from the competition. By driving service excellence, the Service Manager plays a critical role in building long-term customer relationships, sustaining our premium market positioning, and generating profitable growth in aftermarket and service offerings, while also exerting significant indirect influence on equipment sales. Leading the largest function within the organization—which includes all technicians, the technical team, and service administration—the Service Manager must possess a deep understanding of customer needs and consistently strive to exceed expectations. The role requires a proactive, forward-thinking leader who continually challenges the status quo, fosters innovation, and champions continuous improvement across all aspects of the service business.

Develop and implement a forward-looking service strategy that aligns with Thermo King Belux’s overall business objectives and drives market differentiation through service excellence, collaborating closely with other Thermo King dealers in bordering countries. Work with cross-functional teams to integrate service strategy with sales, marketing, and operations, ensuring unified delivery of value to customers.

Develop and implement strategies to achieve double-digit service revenue growth every year, by expanding service offerings, deepening relationships with existing customers, and driving new business development in the aftermarket.

Ensure reliable day-to-day operations and increase consistency in the field, implementing operational metrics to improve safety, compliance, and profitability. Champion digital and mobile service and lead a culture of continuous improvement.

Oversee all aspects of service delivery, ensuring high standards of technical performance, quality, and operational efficiency across workshops and among all technicians. Set, track, and exceed customer satisfaction goals, ensuring all service interactions are timely, professional, and resolution focused.

Lead, inspire, and develop a diverse team of Workshop Managers, Technical Experts, Technicians, and Service Administration staff, fostering a culture of collaboration, safety, and accountability. Model and nurture a workplace mindset of continuous improvement, high performance, and innovation.

6. Customer Engagement
Proactively engage with key customers to understand their business needs, gather insights, and ensure alignment of service delivery with their expectations. Build and maintain strategic relationships, acting as a trusted advisor and advocate for their interests within Thermo King Belux.

Collaborate with Account Managers to identify aftermarket opportunities, promote service solutions, and support equipment sales through strong service performance.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.