Mid Markets & SMB Account Lead (Dine-in) - TikTok Local Services

About the Team:

Tik Tok Local Services (Tik Tok GO) is a one-stop commerce solution that connects global users with local services through the creative use of Tik Tok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.

With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

We are looking for an Enterprise Lead to spearhead growth and scale Tik Tok’s dine-in local services ecosystem. Tik Tok’s local services partnerships are a critical means of accelerating the platform's service offerings to users and merchants. As the Account Lead, you will own relationships with Mid Markets & SMB dine-in partners while building, coaching, and leading a high-performing account team. The immediate focus will be on scaling and deepening relationships with top enterprise dine-in brands, unlocking new service offerings and growth opportunities on Tik Tok.

Responsibilities:

• Lead and scale a team of Mid Markets & SMB Account Managers overseeing Tiktok's GO. Provide coaching, guidance and mentorship to drive both team and client's success. Support your team's career growth while fostering high performance.
• Own enterprise revenue and growth outcomes for the dine-in vertical. Translate topline targets into clear operating plans, account strategies, and executional priorities across complex, multi-location and enterprise partners.
• Serve as a senior partner to enterprise merchants, engaging HQ and executive stakeholders to drive adoption, expansion, and retention. Lead strategic planning conversations and align Tik Tok solutions with partners’ broader business objectives.
• Collaborate cross-functionally with Marketing, Product and Sales Operations to scale best practices, improve processes, and close performance gaps across the enterprise team.
• Build and maintain an inclusive, high-performing team culture that values ownership, collaboration, and continuous improvement.

Requirements:

• Minimum Qualifications

• Experienced in account management/client services roles, particularly with enterprise partners.

• Proven track record of people management experience, leading and developing high-performing accounts or sales team while driving measurable business outcomes.

• Demonstrated success in driving revenue growth, adoption, and client retention within enterprise accounts.

• Strong strategic thinking, operational rigor, and data-driven decision-making skills.

• Proven ability to collaborate cross-functionally and drive measurable client outcomes.

• Preferred Qualifications

• Experience leading a regional enterprise team.

• Deep understanding of US’s food and dine-in industry, including key trends and market dynamics.

• Strong communication and stakeholder management skills, with the ability to influence across functions and levels.

• Proven ability to lead and align with cross-functional teamsteams—especially in Operations, Product, and Analytics—to deliver cohesive and scalable solutions.

• Robust product acumen, with the ability to understand and contribute to Tik Tok’s local services strategy