Shop AM Operations Specialist (Life Style — Home & Living / FMCG / Electronics) — Japan (Third-party Associate)

About the Team:

The Tik Tok Shop Operations team is building an efficient and diverse content-commerce ecosystem, with sub-teams collaborating closely to maximize value and solve problems for sellers, creators, and users. The Life Style team focuses on Home & Living, FMCG, and Electronics categories, supporting sellers with day-to-day operations, product listing, content-driven sales activation, and campaign preparation. In this role, you will support Account Managers (AMs) end-to-end — covering BD (seller acquisition), seller operations, data preparation, campaign prep, and internal coordination — so that the team's workstreams run smoothly. It's a fast-moving environment where you'll gain concrete experience in e-commerce, content, and data operations.

• Key Responsibilities
• BD & Seller Operations Support (40%): Run outbound BD outreach (email / phone) and support seller onboarding; check inventory levels and delivery information; extract and report on sales and performance data; support day-to-day seller operations, listing reviews, and issue handling under AM direction.
• Campaign & Promotion Support (30%): Confirm and list target products, communicate with sellers, send submission reminders, assist with application workflows in internal tools such as Lark, track campaign progress and schedules, and process campaign-review data within the team.
• Affiliate & Creator Coordination Support (20%): Organize product line-ups for creators, handle their requests, match sellers with creators, and provide first-line responses to basic inquiries.
• Operations Support — Materials & Meetings (10%): Produce materials (slides, data organization), prepare regular meetings and take minutes, provide administrative support across team projects, and escalate to related internal teams as needed.

Requirements:

• Minimum Qualifications

• 1+ year of e-commerce operations or e-commerce support experience preferred.

• Proven track record of accurate administrative work such as data entry, inventory management, and product registration.

• Basic communication and coordination experience with clients or internal / external stakeholders (team members, sellers, agencies, etc.).

• Ability to execute multiple tasks accurately and quickly following clear instructions and SOPs, with a strong sense of urgency.

• Intermediate OA skills in Word and Excel (PowerPoint / Access are nice-to-have at an introductory level/ hands-on experience with at least one of VLOOKUP, filters, or Pivot Tables.).

• Working-level English for internal materials (translation tools acceptable). Comfort operating English-language systems and dashboards at a read-and-write level.

• Immediate contributor able to take ownership of daily operations from day one.

• Preferred Qualifications

• Hands-on operations experience on major e-commerce platforms.

• Experience in ad operations, campaign preparation, or sales-promotion support.

• Genuine interest in and understanding of social platforms such as Tik Tok, Instagram, and YouTube; regular users of Tik Tok / Instagram / e-commerce platforms are especially welcome.

• Experience supporting creators or running affiliate programs.

• Prior exposure to startup or venture-style environments with a track record of driving operational improvements.

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 3 months temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy