Global Emergency Response Team Specialist, Trust & Safety

About the team
The Global Emergency Response Team plays a pivotal role in protecting our global community by tackling sensitive content and processing reports of content infringement.

Responsibilities:

• Demonstrate operational excellence in evaluating risk, threats, and user privacy, particularly in time-critical emergency escalations.
• Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.
• Make fast-paced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies.
• Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.
• Operate in an environment with highly sensitive content, including child sexual exploitation, graphic violence, self-injury and suicide, and other potentially disturbing material.
• Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.
• Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.
• Summarize and compile analytical, retrospective, or data-driven investigation reports.
• Lead projects aimed at enhancing back-end systems, processes, and response quality.
• Collaborate with cross-functional global teams to address emerging risks and align on response strategies.
• This role will require you to work a permanent full weekend shift.

Requirements:

Minimum Qualifications:

• Bachelor's degree and a minimum of 2 years of relevant experience in investigative or analytical roles, preferably in internet content safety, risk management, trust & safety, or emergency response operations.
• Experience working with social media, analytical tools, and online research to assess risk and threats effectively.
• Proven ability to assess threats, make high-stakes decisions independently, and operate in complex and dynamic environments.
• Strong verbal and written communication skills, with the ability to tailor communication to different stakeholders, including law enforcement and cross-functional teams.
• Aptitude for quantitative analysis, with a detail-oriented and self-starting approach.
• Ability to work with graphic content, including but not limited to images, videos, audio, and text related to CSAM, graphic violence, self-injury, and suicide, which may be considered offensive or disturbing.

Preferred Qualifications:

• Experience in crisis management, government agencies, or law enforcement.
• SQL and data analytics skills to enhance investigative and reporting capabilities.
• Experience leading projects aimed at improving operational processes and emergency response mechanisms.