Shop - Account Management Lead, FMCG (Thailand)

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

In this role you will be responsible in understand the industry and competitive environment; establish the operation system of brand/seller and merchandise; explore opportunities and empower industry operations.

Roles & Responsibilities:

• Acquire and incubate brands, principals and big merchants that contribute large GMV share
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
• Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools

Requirements:

Minimum Qualifications:

• Minimum Bachelor's Degree or above
• English proficiency and Thai language proficiency
• Minimum 5 years experience in ecommerce; direct experience in relevant categories preferred
• Excellent interpersonal, negotiation skills, attention to detail, affinity with numbers, logical and problem solving skill
• Strong connections with brands and big sellers are preferred
• A good team player, fast learner and open to changes
• Proficient in Microsoft Excel and PowerPoint.