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Tik Tok

Tik Tok LIVE - Global Customer Service Representative, Arabic Speaking

1 month ago• Cairo, Egypt
Viewed on February 1, 2026
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

• Size: 5001-10000 employees
• Industry: Entertainment & Gaming, Social Media, Technology

View Company Profile:

Responsibilities:

About the Team:

The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.

• Roles & Responsibilities
• Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
• Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
• Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
• Document Q&A and solutions in both Arabic and English in the knowledge management tool for global team use.
• Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
• Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
• Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
• Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
• Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
• Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
• Adhere to service guidelines while ensuring Qualifications

Minimum Qualifications:

• BA/BS degree or equivalent practical experience.
• Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
• Requires a minimum of 2 years' experience in a customer service environment.

Preferred Qualifications:

• Experienced working for live-streaming / user-generated content platforms is a plus.
• Works comfortably with Microsoft Word and Excel.

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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.
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Next Up Tik Tok Client Provided Video 101:20

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Linkhttps://cdn.jwplayer.com/previews/LVcpvjZACopied

Live00:0002:1802:18

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• 02:18Working at Tik Tok- Get Ready With Ali01:20Tik Tok Client Provided Video 100:33Client Provided Video 2 - Tik Tok02:07Working at Tik Tok
• Limitless Possibilities01:41Working at Tik Tok
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• Women's Empowerment01:45Working At Tik Tok
• BLXCK01:27Working at Tik Tok
• Diversity, Equity and Inclusion with BLXCK
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