Shop - Creator Growth Manager

The global e Commerce US operation team aims to deliver high quality products together with a unique customer experience via Tik Tok. The role is responsible for building the Tik Tok e-Commerce partnership for the Tik Tok e-Commerce business in the US. With more than 1 billion loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join us to build an e-Commerce ecosystem that is innovative, secure and intuitive for our users together.

Tik Tok is seeking an experienced Project Associate to work in our US e-Commerce team on a variety of Operations Strategy initiatives and projects. You will have an immediate impact on Tik Tok Shop US operations team; improving productivity via streamlining initiatives, overseeing key strategic projects and facilitating efficient cross-function operations. Your interest and professional expertise are related to workflow management, building cross-functional collaboration, communications, project management, and process improvements.

Responsibilities:

• Develop in-depth knowledge of e-Commerce creator operations, workflows, and systems.
• Use data-driven insights to inform decisions, track performance, and uncover improvement opportunities.
• Collaborate with cross-functional teams to align on priorities and execute business strategies.
• Identify and implement ways to optimize operational processes and increase overall productivity.
• Establish best-in-class frameworks for cross-team collaboration and ways of working.
  Projects will be defined based on the following directions:
• Creator Performance Management
• High potential Tik Tok Creator incubation
• Merchandising and matchmaking for top e-Commerce creators
• Creator's content quality improvement

Requirements:

• Minimum Qualification(s)

• Bachelor’s degree in Business, Economics, Marketing, Data Science, or a related field.

• Strong analytical skills with a data-driven mindset; able to leverage metrics to guide decisions.

• Experience in program/project management, consulting, change management, or operations strategy.

• Demonstrated ability to manage projects from inception through successful implementation. Hands-on experience in process optimization and scaling efficiency initiatives.

• Proven experience collaborating with or managing cross-functional teams.

• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and MS Project. Experience with SQL and BI platforms (e.g., Looker, Tableau) to extract and translate data insights into actionable recommendations.

• Preferred Qualification(s)

• Experience in e-commerce, tech, or fast-paced digital organizations.

• Familiarity with matrix or global organizational structures.

• Creative thinker and strategist with the ability to develop innovative solutions.