We are looking for a proactive Commercial Account Specialist to empower our account executives and managers with key insights and data. You will manage customer renewals with precision, serve as a trusted contact for sales and support inquiries, and help shape strategic initiatives. You will become a trusted point of contact for our valued customers, handling inquiries related to sales, renewals, and support with professionalism and care. Your keen analytical skills will help you uncover trends and opportunities for improvement, driving success for both our customers and our team.

About the Role:

In this opportunity you will:

• Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.

• Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.

• Track and manage all customer renewals, ensuring timely and accurate processing.

• Prepare and send out quotes, contracts, and other necessary documentation.

• Serve as a point of contact for customers regarding sales, renewal, and support inquiries.

• Provide regular updates to the sales team and management on sales, renewal status and performance metric.

• Communicate with customers regarding upcoming renewals, addressing any questions or concerns.

• Analyse customer data to identify trends and opportunities for improvement.

• Maintain and update customer information in the CRM system.

• Shift Timing - 12:00 PM - 9:00 PM

• Hybrid Work Model: Work from Office, Thrice a week

About You:

You're a fit for the role if you have:

• 4+ years’ experience in account management, retention & renewals, sales, or within Inside Sales

• Excellent communication and interpersonal skills.

• Professional fluency in English and ability to communicate at the executive level with customers.

• Proficiency in CRM software (Salesforce) and sales tools, driving utilization of tools and process training.

• Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.

• Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement.

• Ability to analyse market data, feedback, and sales performance to inform strategies and decisions.

• Strong organizational skills with the ability to manage multiple tasks and deadlines.

• Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.

• Ability to work effectively with cross-functional teams.

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