Job Description Commercial Account Manager Tax and Trade DACH
German Speaking

As a Commercial Account Manager, you will be responsible for driving revenue growth, developing strong customer relationships, and ensuring exceptional customer satisfaction across our commercial customer portfolio. You will partner closely with cross‑functional teams to execute effective sales strategies, acquire new customers, and expand revenue within existing accounts. This role sits at the intersection of commercial strategy, solution selling, and customer success — ideal for a sales professional passionate about AI‑powered technology and business transformation.

About The Role:

1. Sales Strategy & Execution Develop and execute strategic account plans to achieve revenue targets and expand the commercial customer base

Collaborate with account specialists, solution consultants, product teams, and marketing to drive effective sales and renewal strategies
Represent the voice of the customer internally to influence product and service improvements

Meet or exceed all sales KPIs, including quota, pipeline coverage, and forecast accuracy

1. Customer Acquisition & Growth Drive new business acquisition through targeted outreach, prospecting, and strategic sales initiatives

Identify, qualify, and close new opportunities within assigned territories or market segments

Expand customer value through upsell and cross‑sell initiatives across the full portfolio

Maintain a strong, accurate sales pipeline that reflects opportunity health and progression

1. Customer Relationship Management Serve as the primary point of contact for commercial customer inquiries, commercial discussions, and escalations

Build and nurture long‑term, trusted relationships with key customer stakeholders

Ensure high levels of customer satisfaction, adoption, and retention

Partner with Customer Success to ensure seamless onboarding and continued value realization

1. Customer Engagement & Solution Selling Lead customer presentations, discovery sessions, and business reviews for complex commercial opportunities

Develop a deep understanding of customer business needs, workflows, and compliance challenges

Present tailored technology solutions that demonstrate measurable business outcomes

Conduct regular account reviews to identify expansion opportunities and ensure aligned objectives

1. Internal Collaboration Work with solution consultants to design and position customized, AI‑enabled solutions

Coordinate with professional services to support timely and successful implementations

Partner with Alliances & Partnerships teams for strategic account development

Relay customer insights to product, engineering, and marketing to shape future roadmap and messaging

About You

Required Qualifications Bachelor’s degree in Business, Marketing, or related field
3–5 years’ experience in account management or sales within the software or technology sector

Proven record of overachievement against sales targets

Strong understanding of AI, SaaS, and technology‑driven solutions

Exceptional communication, negotiation, and presentation skills

Experience with solution selling, strategic planning, and multi‑stakeholder engagement

Proficiency in CRM and sales analytics platforms

Preferred QualificationsMBA or advanced business degree

Experience in AI, ML, or data‑driven product environments

Demonstrated success managing commercial or mid‑market accounts

Proven ability to build and grow partner and channel relationships

Key Success Measures Sales Performance:

Quota attainment

Revenue growth

Win rate and deal velocity

Customer Relationship Management:

Customer satisfaction (CSAT)

Retention & renewal rates

Net Promoter Score (NPS)

Operational Excellence
Forecast accuracy

Pipeline coverage and health

Sales productivitY

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.