Work Schedule

Second Shift (Afternoons)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION: Join Unity Lab Services as a Team Leader managing operations at customer facilities. You'll guide a team of 5-15 specialists delivering essential laboratory support services including inventory management, chemical handling, media preparation, glassware operations, and lab materials management. This leadership role involves supervising daily operations, developing team members, enhancing processes, and ensuring consistent service delivery.

In this role, you'll collaborate with customers and internal stakeholders to meet service level agreements, track metrics, and identify growth opportunities. You'll implement standard operating procedures, conduct audits, manage compliance requirements, and exemplify our company's core values of Integrity, Intensity, Innovation and Involvement. This position offers the opportunity to contribute to scientific research while developing your leadership capabilities within our organization.

Major Areas of Responsibility:

• Responsible for the success of the daily operations of the Non-contact invoicing team

• Communicate cross-functionally as required with Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Sales, Marketing, and Quality Systems

• Ensure that the Key Performance Metrics for Customer Services are met.

• Support key Customer Care strategies to drive customer loyalty & resulting CAS score

• Support Sales to enhance the customer experience by providing appropriate guidance

• Handle and address issues that arise at any level within the organization

• Participate in key projects to support local/corporate initiatives

• Identify key improvement opportunities - e.g. system enhancements, processes, tools

• Apply your understanding of the system to offer relevant guidance on transactional capability

• Oversee the management of customer-related data within ERP systems

• Train and develop team members in processes/systems

• Implement and maintain a proper quality check process for Non-contract invoicing processes

• Coordinate process improvement projects for the Non-contract invoicing processes at EMEA level to enhance efficiency and drive productivity

• Be a key actor in reporting and operations measuring method development.

Required Education/Experience:

• 1+ years of relevant customer service experience, preferably in a technical environment

• 1+ years of People management experience

• Equivalent experience is acceptable in lieu of a Bachelor's or Master's Degree.

• Demonstrates deep understanding of Client Service environment and proven knowledge of dealing with internal and external customers in a matrix organization environment

• Fluency in the English Language, both written and verbal.

• Experience with ERP systems

• Advanced Microsoft Office user (Outlook, Excel)

• Strong focus on operational efficiency and a commitment to achieving measurable outcomes

• Strong written and verbal communication skills

• Strong focus on process improvement and effective problem-solving abilities.

• Able to mentor, coach, and train other team members

• Capable of making decisions within the scope of their responsibility

• Seeking individuals who are self-motivated, enthusiastic, display a positive attitude, and thrive in collaborative environments

At Thermo Fisher Scientific, each one of our 100,000 outstanding individuals has an exceptional story to share. Join us and contribute to our remarkable mission—empowering our customers to enhance the health, cleanliness, and safety of the world.