Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to empower customers to create a healthier, cleaner, and safer world. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Responsibilities:

• Contract administration support for Unity Lab Services (ULS) Canada.

• Key point of contact for the ULS Territory Manager covering the Quebec and Eastern Canada Region.

• Contract administration to team to help drive revenue.

• Assist with generating both renewal and new support plan quotations, and modifying large equipment lists, along with quote updates and revisions requested.

• Assume responsibility of contract administration tasks on a regional basis including billing, invoicing, work order generation and miscellaneous items

• Ownership of contract renewal quotation review and generation for the region. Update support plans in database and complete contract additions/removals in conjunction with sales staff

• Complete administration responsibilities on national basis. This includes the following duties warranty order notifications, order processing, and customer communications including confirmation of purchase orders received.

• Provide support, as needed, to other Sr Customer Service Representatives with contract administration duties during vacation/holiday period or periods of overflow administration tasks.

• Assist sales team with various national and key account service plans in consultation with the National Service Sales Manager. Update equipment lists and supported by ULS RSD Canada.

Education:

• High school graduate minimum. College diploma or bachelor’s degree preferred, or a similar combination of education and experience.

Experience:

• 1+ years of experience in a customer service role, customer call center experience is a plus. Experience working in an office environment is also a plus

Knowledge, Skills Abilities:

• Bilingual – English and French required. Excellent English and French language and grammar skills. Strong French and English communication, both verbal and written

• Highly developed sense of dedication to customer happiness

• Ability to problem solve customer inquiries via telephone, chat and email

• Demonstrates attention to detail, accuracy and quality

• Interpersonal and time management skills, ability to prioritize and multi-task

• Outstanding teammate when working with members of the immediate team, as well as, colleagues outside Customer Service, while demonstrating the ability to work independently

• Practices active listening

• Ability to maintain composure and positive demeanor during difficult times

• Proficient PC skills in Microsoft Office, IE, strong typing skills required; able to work in multiple systems concurrently using multiple monitors.

• Internet service and access for a hardwire connection to your internet router