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Associate Clinical Systems Support Specialist

Thermo Fisher

Associate Clinical Systems Support Specialist

Thermo Fisher

Mexico City, Mexico

·

On-site

·

Full-time

·

2w ago

Benefits & Perks

Learning Budget

Flexible Hours

Learning

Flexible Hours

Required Skills

MS Office

Windows

Problem-solving

Customer service

Communication

Work Schedule
Other

Environmental Conditions
Office

Job Description At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.
We are currently looking for a professional to join our Clinical Systems Support team in Sofia, whose primary responsibility is to provide support for different clinical systems to end users.

This position is suitable for blind and partially sighted individuals.

Responsibilities:

· Collaborate with life-science personnel to resolve clinical application/system issues.

· Work with Clinical, IT, and operational teams to address incidents and service requests.

· Perform administrative tasks like system access and privilege management.

· Ensure data quality by adhering to SLAs and KPIs.

Qualifications: · Excellent English communication skills.

· Proficient in MS Office, Windows, and Internet applications.

· Strong problem-solving and organizational skills and multitasking abilities.

· Exceptional customer service skills.

· Flexibility to work shifts.

What we offer: · Learning and development programs.

· Comprehensive benefits package.

· Competitive salary.

· Flexible work culture.

· Collaborative and friendly environment.

· Global exposure and international assignments.

Our 4i Values: Integrity – Innovation – Intensity – Involvement
If you resonate with our 4i values above and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!

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About Thermo Fisher

Thermo Fisher

Thermo Fisher Scientific Inc. is an American life science and clinical research company. It is a global supplier of analytical instruments, clinical development solutions, specialty diagnostics, laboratory, pharmaceutical and biotechnology services.

10,001+

Employees

Waltham

Headquarters

Reviews

3.9

2 reviews

Work Life Balance

3.5

Compensation

2.5

Culture

3.5

Career

4.0

Management

3.0

65%

Recommend to a Friend

Pros

Large company with extensive resources

Structured internship program

Career opportunities in product management

Cons

Low compensation ($22/hour)

High cost of living in location

Expensive housing/rent

Salary Ranges

2,260 data points

Mid/L4

Mid/L4 · Adobe Analytics Launch Developer

1 reports

$137,796

total / year

Base

$105,997

Stock

-

Bonus

-

$137,796

$137,796

Interview Experience

8 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer Rate

12%

Experience

Positive 12%

Neutral 63%

Negative 25%

Interview Process

1

Application Review

2

Recruiter Screen

3

Hiring Manager Interview

4

Panel Interview

5

Final Interview

6

Offer

Common Questions

Technical Knowledge

Behavioral/STAR

Past Experience

Culture Fit

Industry Specific