Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Customer Service Representative - 12 months Fixed Term Contract

At Thermo Fisher Scientific, you’ll do more than just a job — you’ll make a difference. Every day, our teams help customers solve complex challenges that protect the environment, ensure food safety, and support life-saving medical research. If you’re passionate about customer service and want your work to have real global impact, this could be the role for you.

We’re looking for a Customer Service Representative II to join our collaborative team in Paisley. In this customer-facing role, you’ll be at the heart of the service lifecycle — supporting customers from first contact through to successful order fulfilment.

You’ll manage enquiries, process orders and quotations, track shipments, and resolve issues efficiently, all while delivering a consistently high-quality customer experience. Working closely with internal teams, you’ll play a key role in ensuring our customers receive the support they need to succeed.

What You’ll Be Doing

• Acting as a primary point of contact for internal and external customers

• Processing orders, quotations, and returns accurately and efficiently

• Managing customer data within ERP and CRM systems

• Tracking orders and shipments and proactively resolving issues

• Communicating clearly and professionally to ensure customer satisfaction

• Contributing to continuous improvement initiatives

• Living our values of Integrity, Intensity, Innovation, and Involvement

What We’re Looking For:

• Previous Office/ customer service experience, ideally in an SSC or multinational environment.

• Government Body award or equivalent qualification

• Strong written and verbal communication skills in English

• Additional European language skills are a strong advantage

• Confident using Microsoft Office

• Experience with **ERP systems (Oracle/SAP)**or CRM tools is beneficial (training provided)

• Excellent attention to detail and strong organisational skills

• A proactive problem-solver who can manage multiple priorities

• A positive, collaborative team player with a professional approach

• Comfortable adapting to new systems, processes, and technologies

Why Join Thermo Fisher Scientific?

• Be part of a global organisation with a powerful purpose

• Access to learning, development, and career progression opportunities

• Supportive and inclusive team culture

• The chance to contribute to work that truly matters — worldwide

If you’re ready to grow your career while helping make the world healthier, cleaner, and safer, we’d love to hear from you.

Apply today and help take science a step beyond.

About Thermo Fisher:

• Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000 colleagues, we share a common set of values
• Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.