Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Title: Customer Service Representative

Position Location: Manila, Philippines

Position Summary:

Based at the new Shared Service Center in Quezon City, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests

Key Responsibilities:

• Customer data maintenance
• Create and modify customer master data to data standards
• Demonstrate attention to detail with accurate data entry; understand that values entered have a direct impact on delivery and invoicing
• Leverage required computer systems to maintain quality customer data
• Maintain daily customer service reports
• Assess individual customer requirements and direct activities to appropriate departments
• Work on assignments/projects as part of a team
• Adhere to SOP’s, SLA’s and departmental training guideline
• May be required to perform other related duties as required and/or assigned.

Skills:

• Display attention to detail and accuracy in the workplace
• Must have the ability to identify and solve problems and to multitask under deadlines
• Strong written and verbal communication skills
• Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player
• Good organizational skills and the ability to prioritize effectively
• Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
• Work on own initiative on daily routine tasks as well as solving system issues
• Competent Microsoft Office user

Experience:

• Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome
• Experience with Oracle or SAP preferred but not essential
• Bachelor's degree is required.

Working Conditions:

• This position requires repetitive typing and regular use of a computer plus multiple displays
• Most of the other physical demands are typical with those associated with an office environment.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.