Work Schedule

Standard Office Hours (40/wk)

Environmental Conditions

Office

Job Description

Summary: The Program Manager provides oversite across the product life cycle for strategic programs to ensure on time delivery and successful program execution. This role maintains program commitments, timelines, and customer relationships, with a focus on delivering an excellent customer experience through creative problem solving and cross-functional collaboration.

Essential Functions:

• Manage and communicate end-to-end program health providing one source of clear, accurate communication.
• Lead strategic operational aspects of strategic projects / programs with the customer and project management teams to ensure timely, coordinated, risk mitigated delivery of projects and services.
• Coordinate site-wide resources to provide comprehensive solutions, based on the entire product and services portfolio across the site.
• Prepare material for internal and external Program Joint Steering Committee and executive level report outs.
• Lead and facilitate program issues, risk mitigation and solution escalation process, serving as a liaison with Site Leadership to ensure effective solution/resolution.
• Maintain integrated program timelines and oversight across the product life cycle.
• Hold teams accountable to stage gate process and weekly/monthly/quarterly reviews.
• Support the organization through deployment of standard tools and practices.
• Promote a safe working environment, report potential hazards, and ensure all direct reports follow Environmental Health and Safety procedures.

REQUIRED QUALIFICATIONS:

Education:

• Bachelor’s degree required.
• Project Management Professional (PMP) certification preferred.

Experience:

• Minimum 3 years of previous experience in the pharmaceutical industry and within a GMP environment.
• Previous project management/client interface experience required.
• Experience with budgeting and forecasting required.
• Demonstrated knowledge of pharmaceutical manufacturing and outsourcing, including use of SOPs required by Quality Standards.

Knowledge, Skills, and Abilities:

• Ability to influence others to reach agreements and adopt a course of action. Ability to adapt to a changing environment quickly and easily.
• Ability to develop solutions that are mutually beneficial to the client and to Patheon.
• Ability to function independently and as part of a team. Ability to emphasize with another’s situation to be able to drive a greater level of understanding and develop solutions. Ability to serve as the
• internal client advocate while balancing Patheon’s requirements and priorities. Ability to identify market
• opportunities for new and existing clients and/or products. Act accordingly and dare to take risks. Superior
• communication and presentation skills, verbal and written. Ability to demonstrate active listening skills.
• Ability to communicate with clients and internal customers with challenging issues in a positive manner.
• Capable of remaining calm while managing challenging issues and maintaining optimistic outlook.
• Demonstrated success in the managing of multiple projects in a customer service environment.
• Dynamic, self-motivated, pro-active approach to taking on challenging assignments.
• Demonstrated analytical and organizational skills with the ability to impart this information to others within the Business Management team.
• Operates with a sense of ownership and accountability.
• Regular need to attend to and decipher complex and/or technical data that requires diligence and attention to interpret effectively.
• Working knowledge of MS Office Applications (Word, Excel, PowerPoint, Share Point) required. Proficiency with the English Language.

Compensation:

The salary range estimated for this position based in Ontario is $76,400.00–$114,575.00.