Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. It’s a chance to realize your best – professionally and personally.

Location/Division-Specific Information:

Grand Island, NY, or Eugene, OR. Relocation assistance is NOT provided.

Must be legally authorized to work in the United States without sponsorship.

Must be able to pass a comprehensive background check, which includes a drug screen.

Discover Impactful Work:

Are you passionate about applying your chemistry expertise to solve real-world challenges? This role is ideal for scientists who enjoy combining technical problem-solving with meaningful customer interaction.

As a Technical Application Scientist II, you will partner with researchers and customers to resolve complex chemistry-related questions that directly impact their success and the effective use of Thermo Fisher Scientific products. You will collaborate closely with cross-functional teams to deliver high-quality solutions, while continuously expanding your technical knowledge across a diverse chemical product portfolio.

Continuous learning is central to this role. You will have opportunities to deepen your expertise, stay current with new technologies and applications, and contribute to a collaborative, international team that values innovation, inclusion, and professional growth.

Discover what Mai, a Technical Application Scientist, finds fulfilling about this role: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be

A Day in the Life:

• Provide expert-level technical support for Thermo Fisher Scientific chemical product portfolios by addressing customer inquiries via telephone, email, and web chat.

• Own and manage technical cases from initial inquiry through resolution, ensuring timely, high-quality customer support.

• Collaborate with internal teams, including R&D, Quality Assurance, and Product Management, to resolve complex technical issues and identify effective solutions.

• Maintain accurate, detailed records of customer interactions in CRM systems to support service excellence and continuous improvement.

• Proactively recommend enhancements to technical knowledge bases, websites, and other company-managed resources to improve usability and customer experience.

• Invest in your professional development through ongoing product training, continuous learning, and exposure to new applications and emerging technologies.

• Participate in cross-functional projects and special initiatives to broaden technical expertise and enhance career development.

Keys to Success:

Education and Experience

• Master’s degree in Chemistry, Biochemistry, or a related scientific discipline required.

• 1+ years of hands-on laboratory experience, with demonstrated ability to troubleshoot experiments and interpret scientific data required (equivalent combinations of education and relevant work experience may be considered).

• Strong written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences.

• Customer-focused mindset with a passion for delivering high-quality scientific support.

• Ability to work independently while contributing effectively within a collaborative team environment.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Compensation and Benefits

The salary range estimated for this position based in New York is $60,000.00–$80,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards