Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

Key Responsibilities:

End User Support

• Provide end-to-end IT support (onsite and remote) for employees in Dubai and the Middle East region
• Responsible for Senior Executive support across the region
• Handle IT asset allocation and manage lifecycle of IT inventory.
• Deliver L2 supports requests and incidents, including installation and troubleshooting of hardware, operating systems, and software.
• Handle user problems, conduct end-user trainings, and build SOPs/knowledge bases to improve support efficiency.

Infrastructure Management

• Lead all aspects of IT infrastructure operations, vendor coordination, and infrastructure reviews.
• Lead transitions, technology updates, and contribute to annual operating plan (AOP) for asset replacements.
• Lead small to mid-sized infrastructure projects and ensure operational efficiency through process improvements.

Application Support

• Provide infrastructure support for applications and projects.
• Act as SPOC for business-facing technologies (Cloud setup, handheld devices, AR/VR).
• Support regional and global IT teams to implement enterprise applications, end-user technologies, and global initiatives.

Keys to Success:

Education

• Bachelor’s degree in Computer Science, Information Technology, or Engineering. High school diploma or equivalent .

Experience

• Demonstrable experience working in multinational corporations (MNCs), delivering IT services across diverse geographies.
• Hands-on experience handling multi-site support ensuring standardized IT service delivery.
• Proven accountability, flexibility, and adaptability to evolving business needs.
• Collaboration and stakeholder management skills across local and global IT teams.

Knowledge, Skills, Abilities

• Strong hands-on experience with Windows (client/server) and macOS environments, including deployment, configuration, and troubleshooting.
• Working knowledge of AWS cloud services for infrastructure, application hosting, and monitoring.
• Familiarity with network administration, enterprise Wi-Fi management and endpoint connectivity.
• Knowledge of IT asset management tools, endpoint management, and collaboration platforms (Microsoft 365, Teams, Zoom).

Benefits

• Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values
• Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #Start Your Story at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.