Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and services enable our customers to conduct ground breaking scientific research and develop Nobel Prize winning techniques.

You will become a part of Materials and Structural Analysis Field Service team, servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 50% of your time, primarily to our customer sites within Italy with opportunities to support colleagues within Europe from time to time.

This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organisation is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth.

Job Description:

The Field Service Engineer provides onsite customer service by performing installation, service and repair work on sophisticated instruments at the customer's site. The Engineer ensures the system meets performance specifications and instructs customers in the operation and alignment of the instrument.

Responsibilities:

Performs service tasks on high-end systems and accessories for one or multiple product lines

Takes responsibility for customer communication related to the work and systems assigned

Supports team members to ensures highest level of customer satisfaction is achieved

Takes responsibility for assigned customer base as primary engineer

Takes responsibility for accurate completion of administrative tasks and required trainings

Takes responsibilty for on-the-job training of engineers in local team

Provides regular updates to primary engineer and supervisor

Travels in the region to perform service tasks

Qualifications:

Typically requires 2-5 years of experience in a related field

A Bachelor's degree in a technical or scientific field (engineering or physics is an advantage) is required.

Graduates must have demonstrated knowledge of TEM and/or SEM/SDB. Full TEM/SEM training is equivalent to the BS degree

Experience with analytical fixing and problem-solving

Basic knowledge of vacuum systems, high voltage, electronics, mechanics

Leads by example, flexibility in approach and execution

Knowledge of Electron Microscopy, XPS or other relevant X-ray technology

Excellent communication and customer handling skills

Excellent hand-eye coordination and manual dexterity

Fluent in English and local language in both word and writing

Valid passport/visa and driver's license