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Manager, Technical Support

Thermo Fisher

Manager, Technical Support

Thermo Fisher

Loughborough, United Kingdom

·

On-site

·

Full-time

·

2w ago

Required Skills

Chemistry

HPLC

LC-MS

UV spectroscopy

Root cause analysis

Team leadership

Regulatory knowledge

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting, Office, Will work with hazardous/toxic materials

Job Description Technical Support Manager Position:

Internal title: Technical Support Manager

Direct Report To: Director, Plant/Site

Group/ Division: Laboratory Products Group/Laboratory Chemicals Division

Career Band: 7

Career track: Management

  • Position Location: UK - Loughborough
  • Bishop Meadow Road

Number of direct reports: 2
Join Thermo Fisher Scientific to impact the world positively by developing solutions for global challenges.

How will you make an impact?

Lead a technical team providing chemistry and process support for Chemical Manufacturing and Fill/Finish at LCD Loughborough, aiding in the transition to new facilities.

What will you do?

  • Lead a small, diverse team, transforming the site’s vision into an actionable plan.
  • To play a vital support role in EHS matters, and to take on responsibility as required
  • Translate the site vision and strategy into a technical team roadmap with goals and an executable plan
  • Evaluate the suitability of raw materials for Plant use and provide processing methods where material fails first pass through the plant
  • Investigate non-conformances, lead root cause analyses, and implement effective solutions.
  • Collaborate with the Sales Team to assess methods and provide cost estimates for new products.
  • Drive continuous improvement in process safety by improving batch instructions and SOPs.
  • Support Sourcing and Procurement with expert mentorship on supplier specifications and testing methodologies.
  • Develop product specifications and optimise product lifecycles in partnership with Product Management.
  • Assist QC with data interpretation and contribute to HAZOP studies.
  • Complete and authorize COSHH and risk assessments, advocating for team collaboration.
  • Act as the Chemical Specialist in the development and establishment of a new facility.
  • Build deep technical expertise in fractional distillation, lead GEMBA walks and audits, and spearhead Practical Process Improvement (PPI) initiatives.
  • Ensure full alignment with ISO 9001 and ISO 14001 standards.

How will you get here?

Education:

  • Chemistry degree or equivalent experience (1st or 2:1)
  • PhD or MSc or equivalent experience preferred

Experience:

  • Minimum 5 years as a Development Chemist
  • Line Management experience
  • Demonstrable hands-on Chemistry practical skills
  • Knowledge of analytical techniques, particularly HPLC, LC-MS, UV
  • Experience of working on a COMAH site or in an ATEX environment is helpful
  • Knowledge, Skills, Abilities
    • Strong written, verbal, and presentation communication skills
  • Ability to analyse complex issues to resolve underlying root cause
  • Proficiency in regulatory requirements with capability to develop in-depth knowledge of Safety Laws and Regulations
  • Must be willing to work in a hands-on capacity
  • Strong drive to develop your career and progress within the business

Physical Requirements / Work Environment:

This role is based on-site in Loughborough, UK.

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About Thermo Fisher

Thermo Fisher

Thermo Fisher Scientific Inc. is an American life science and clinical research company. It is a global supplier of analytical instruments, clinical development solutions, specialty diagnostics, laboratory, pharmaceutical and biotechnology services.

10,001+

Employees

Waltham

Headquarters

Reviews

3.9

2 reviews

Work Life Balance

3.5

Compensation

2.5

Culture

3.5

Career

4.0

Management

3.0

65%

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Pros

Large company with extensive resources

Structured internship program

Career opportunities in product management

Cons

Low compensation ($22/hour)

High cost of living in location

Expensive housing/rent

Salary Ranges

2,260 data points

Mid/L4

Mid/L4 · Adobe Analytics Launch Developer

1 reports

$137,796

total / year

Base

$105,997

Stock

-

Bonus

-

$137,796

$137,796

Interview Experience

8 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer Rate

12%

Experience

Positive 12%

Neutral 63%

Negative 25%

Interview Process

1

Application Review

2

Recruiter Screen

3

Hiring Manager Interview

4

Panel Interview

5

Final Interview

6

Offer

Common Questions

Technical Knowledge

Behavioral/STAR

Past Experience

Culture Fit

Industry Specific