Finance Operations Analyst

What to Expect

We’re seeking a proactive, detail-oriented Financial Operations Analyst to join our Commercial Billing team. This strategic role sits at the intersection of finance, operations, and customer partnership, driving revenue integrity, billing accuracy, and long-term customer health.

What You’ll Do

• Monitor AR aging daily, identify trends and risks, and perform root-cause analysis on delinquencies
• Execute the full billing lifecycle from intake to delivery, ensuring accuracy, compliance, and SOP alignment
• For complex or custom requests, coordinate cross-functionally with Legal, Tax, Sales Ops, and Accounting to define requirements and ensure proper accounting treatment
• Proactively engage with repeat B2B customers to resolve payment issues, manage payment plans, negotiate balanced terms, validate communications, and collaborate with Legal on advanced cases such as arbitration
• Identify opportunities to improve efficiency, reduce risk, and scale operations through automation initiatives
• Propose and coordinate automation efforts using SQL, Power BI, workflow tools, system enhancements, or AI
• Maintain and monitor dashboards tracking key metrics such as AR aging, cash application accuracy, and work ticket cycle time, and any other areas assigned

What You’ll Bring

• Have 3–5 years of experience in finance, operations, or billing with a track record of solving complex or ambiguous problems and have evidence of exceptional ability
• Are fluent in Excel and comfortable using SQL alongside internal financial systems
• Think like a problem-solver
• Are driven by ownership, accuracy, continuous improvement, and a hunger to increase scope and capacity
• Can lead cross-team conversations even without formal authority
• Believe financial operations is about building trust, controlling risk, enabling partnership, and executing with completeness and accuracy
• Thrive in a fast-paced, high-impact environment where innovation, creativity, and big-picture thinking are required