Country Service Lead (Czech Republic & Slovakia)

What To Expect:

In this role, you will be responsible for delivering an exceptional service experience to the customers in your country. You should develop team members and managers, to ensure Tesla Service meets the needs of our customers as well as our employees.

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Country Service Leaders consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.

To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You'll Do:

Oversee service in the country, having full accountability for your market in all elements of service both at service locations, through mobile service and body repair centers Take full responsibility of service metrics and the P&L, driving improvements and ensure delivering on business expectations from all aspects of service in the market Understand and own every aspect of your country’s performance, driving continuous improvements to facilitate exceptional output and customer service, and lead the service operations to achieve specific goals set for the business Select, coach and develop your team through role modelling, inspiring and actively involving yourself in their growth, with the ability to guide new and seasoned people leaders Exceed customer expectations of what a service experience should be, exuding energy and enthusiasm for excellence Actively monitor customer service trends to make necessary improvements and drive innovation of service in your market and beyond – being a champion of service within Tesla Be solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity Champion safety, efficiency, quality, and overall excellence in all your actions and decisions Develop deep knowledge of all Tesla products, as well as Service systems, processes, and procedures, challenging your locations to develop and delivery on expectations Partner with fellow country leaders, peers, regional and HQ support teams to continuously innovate, share resources and drive strategic change and growth

What You'll Bring:

An exceptional people leader, with a strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed Performs well in an agile, within the automotive industry is preferable Proven background in a fast-paced environment where things can change very quickly Proven experience of working within a business at both strategic and operational levels Ability to adapt to changing/fluctuating targets and business needs Proven ability to build strong relationships with other business areas, stakeholder management Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed Perform, think and lead well under pressure, with a calm and considered approach and exceptional communication skills Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as proficient in MS Office tools Able to communicate, read, and write effectively in the English language, and min. one of the local languages Must have and continue to maintain a valid driving license and safe driving record

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