What To Expect
The Delivery Manager, reporting to the Regional Operations Manager, is responsible for execution of all deliveries within a defined market. This position oversees all aspects of delivery center operations, including pipeline management, tracking toward targets, hiring and coaching of Delivery Experience and Orientation Specialists, and promoting customer service excellence. The ideal candidate is personable, energetic, highly organized, and thrives in a team environment.

What You'll Do

Manage delivery pipeline, scheduling volumes, and actively set individual and team targets, assist in the planning, implementation, and follow up of delivery center operational tasks and projects

Monitor daily deliveries, create reports and update relevant systems to ensure accurate and timely delivery information is available to management, supervise delivery center employees and determine resource use to ensure teams are appropriately staffed

Support the Regional Delivery Manager in recruitment and interviewing of candidates, train and coach team members to consistently develop rapport and delight customers

Demonstrate expertise in local registration, financing and leasing processes, act as an escalation point, proactively mediating and resolving customer concerns

Help control expenses, including staffing, supplies, and services, maintain constant focus on improving the Tesla delivery experience

What You'll Bring

Bachelor’s degree or equivalent, plus 4 years of operations or management experience. In lieu of a degree, the equivalent in experience and evidence of exceptional ability

Excellent written and verbal communication skills, ability to develop collaborative relationships and communicate relevant information across all levels of the organization

Technological fluency and ability to operate in business systems, strong organization and time management skills

Consistent record of customer service excellence, must have and maintain a valid driver’s license and an acceptable and safe driving record. A MX passport or work permit is required for this position

Directly manage a team of Delivery Experience, Operations, Coordinator, and Orientation Specialists, travel to and from Tesla locations up to 20% of the time

, Tesla