Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Job Summary:

• The Software Engineer II is responsible for the design, development, and maintenance of software systems. The role requires an understanding of programming languages, software development frameworks, and database management. The successful candidate will work closely with a team of software developers, product managers, and quality assurance specialists to develop high-quality software solutions that meet client requirements.

Duties and Responsibilities:

• Collaborate with cross-functional teams to identify software requirements and design software solutions

• Write clean, efficient, and well-documented code

• Test and debug software applications

• Troubleshoot software issues and provide timely resolutions

• Maintain and update existing software systems

• Participate in code reviews and provide constructive feedback

• Provide technical support to end-users when required

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering or related field

• Proven experience in software development

• Proficiency in one or more programming languages such as Kotlin (or similar) and JavaScript

• Experience with software development frameworks such as Spring.

• Knowledge of database management systems such as ScyllaDB

• Experience with distributed messaging and caching tools like Redis, Kafka, or RabbitMQ (Preferred)

• Familiarity with software testing methodologies such as unit testing, integration testing, and end-to-end testing

• Excellent problem-solving and analytical skills

• Ability to work in a team environment

• Strong communication skills

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.