At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This is a hybrid role (3 days/week) in the office and is based in Overland Park, KS

Job Overview:

This position reviews, assesses and processes exception time for employees who are on a leave of absence in compliance with state and federal regulations and company policies for T-Mobile US employees. (Including, but not limited to FMLA, Military, and Company leave of absence.). Interacts with various internal and external partners on questions related to leave of absence and disability situations.

Job Responsibilities:

• Reviews and enters exception time into our timekeeping system based on established leave related policies.
• Researches leave of absence dates with vendor to ensure accurate payment while the employee is on a leave of absence.
• Compiles leave of absence claim history for Legal related inquiries.
• Reviews, completes and submits state disability forms for employees to the state specific disability program.
• Manages Service Now tickets to trouble shoot employees’ questions related to leave and exception time, return to work issues, data corrections and other leave and pay related questions.
• Communicates with our vendor, employees, managers and HR regarding leave of absence related decisions.
• Periodically audits claim leave start and end dates across multiple systems to ensure data accuracy.
• Manages difficult situations with a professional and ethical demeanor (for example escalations, fraud, and guidance on employee action, EEOC or legal investigations).
• Evaluates and applies federal and state legislation to T-Mobile practices and expertise to build trusted relationship with HR or field partners.
• Ensures accurate LOA status in HR, Timekeeping and Payroll databases.
• Provides effective service, consultation and resolution of employee relation inquiries involving exception time while on leave, including workers’ compensation, complex FMLA matters and leaves related to federal/state and local regulations.
• Regularly consults with T-Mobile's HR partners to ensure consistent application of exception time while on leave. Provide timely research and response to medium to high-level complex inquiries.
• Interacts with various internal and external partners including disability vendors, medical community, payroll, compensation/commissions, legal, workplace relations, workers compensation, loss prevention and others to ensure timely processing of LOA requests.
• Advises management of trends, problems, as well as recommended course of action.
• Communicates effectively with our vendor to ensure accuracy of data and claim determination.

Education and Work Experience:

• Bachelor's Degree OR combination of education and experience deemed equivalent (Preferred)
• Acceptable areas of study include Human Resources or related field (Preferred)
• 3+ years experience in Human Resources (Required)
• 1-2 years prior experience in Customer Service role (Required)
• 1- 2 years of experience in administering, assessing and coordinating mandated leaves, return to work and disability accommodation related to employment. (Preferred)

Knowledge, Skills and Abilities:

• Communication both verbal and in writing in an articulate, thorough responsive manner. Demonstrated skill in written correspondence both through e-mail and formal letter writing. (Required)
• Attention to detail and passion for high-quality work product. (Required)
• Customer Service skills to handle the sensitive and delicate personal situations that involve leave and disability. Builds commitment and overcomes resistance. Provides timely and thorough responses to inquiries and continuously finds way to improve and promote the service experience. (Required)

Licenses and Certifications:

• Professional in Human Resources (PHR) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States
  Travel:Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $21.20 - $38.24

Corporate Bonus Target: 5%###

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ345998¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applicant Accommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.