JOB DESCRIPTION

The Credit Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives, and other customer representatives. Specialists are responsible for answering customer inquiries and/or resolving issues. When necessary, escalate tasks to the relevant party. The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills.

Responsibilities

• Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.

• Collect payment information and validate past performance history for trade customers.

• Update customer’s log in the system

• Disposition calls after completion of the call, capturing reason for call.

• Always focus on the customer first model, providing feedback on the process.

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Working Schedule

• C4 schedule: Monday to Friday, from 10 am to 07: 00 pm .

(We move 1 hour ahead during Daylight Savings Time Nov – March. ).

• Daily working hours, breaks, and lunch schedules are assigned based on business needs.

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Qualifications

• Associate’s Degree or higher preferred, ideally in Business, Finance, Accounting, or a related field.

• 1-2 years of experience in Credit, Collections, Accounts Receivable, or a related finance function.

• Strong verbal and written communication skills in English (minimum B2+ level).

• Experience working in a customer-facing or call center environment is preferred.

Skills

• Demonstrates strong communication and oral skills; effectively communicate with internal/external customers.

• Demonstrates the ability to work across functions.

• Analyzing past due accounts and applying directive/parameters provided to make a decision.

Proficiency with Microsoft Office and specialized accounting / finance software systems

• Proven ability to collaborate across functions and adapt to a fast-paced environment.

• Proficiency in Microsoft Office tools and financial or CRM systems (e.g., Cora, Salesforce, or similar platforms).

• High attention to detail, strong documentation skills, and accountability for decisions made.

Benefits:

• Hybrid position requiring on-site work three days per week (Location: Ultra Park II, Lagunilla, Heredia)

• Private Medical Insurance

• Asociacion Solidarista

• Life Insurance

• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available