Sweetgreen is seeking a highly experienced and motivated Senior Service Now Administrator to join our dynamic Business Technology organization. The Senior Service Now Administrator will play a critical role in managing and evolving our Service Now platform. In this role, you will be responsible for leading the governance of the company's Service Now platform, leading the roadmap for building upon existing capabilities, and driving innovation to introduce new functionalities. You will collaborate with cross-functional teams to understand business needs and translate them into technical solutions, ensuring the platform aligns with the company’s goals and strategies.

Responsibilities:

• Lead the overall governance of the Service Now platform, ensuring adherence to best practices, policies, and compliance standards.

• Develop and execute a strategic roadmap for the Service Now platform, focusing on enhancing existing capabilities and innovating new functionalities.

• Collaborate with stakeholders across the organization to gather requirements, understand business objectives, and provide solutions that add value to the company.

• Manage and optimize Service Now modules, including but not limited to ITSM, ITOM, and CMDB, with the technical ability to perform configuration changes in Service Now itself.

• Develop and implement processes for platform configuration and integration with other enterprise systems.

• Ensure data integrity, security, and performance of the Service Now platform.

• Maintain up-to-date knowledge of Service Now upgrades, patches, and releases; plan and support platform updates.

• Serve as the primary point of contact for Service Now-related queries and issues, offering expert-level support.

• Monitor system health, metrics, and usage patterns to identify areas for improvement and optimization.

• Create and maintain documentation, including architecture diagrams, process workflows, and user guides.

• Liaise with Service Now’s support and consulting resources for advanced troubleshooting and solution implementation.

• Conduct regular audits and assessments to ensure compliance and identify risks.

• Drive innovation initiatives to leverage Service Now capabilities in new and effective ways, improving business processes and efficiency.

• Facilitate training sessions and workshops for users and administrators to promote effective use of the platform.

Qualifications:

• Minimum of 5 years of experience as a Service Now Administrator or in a related role.

• Certification in Service Now System Administration (CSA) or equivalent preferred.

• Extensive knowledge and hands-on experience with Service Now platform administration.

• Strong understanding of ITIL principles and best practices.

• Experience in leading governance and strategic planning for Service Now implementations.

• Exceptional problem-solving skills and the ability to work independently with minimal supervision.

• Excellent communication skills, both written and verbal, with the ability to convey technical information to a non-technical audience.

• Ability to work collaboratively with diverse teams and build positive relationships with stakeholders.

• Proven track record of driving platform improvements and innovations.

What you'll get:

• Highly competitive pay + bonus plan

• Three different medical plans to suit your and your family's needs

• Dental and Vision insurance

• Flexible PTO plan

• 401k program

• Employee HSA and FSA

• Complimentary greens

• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food

• To live the sweetlife and celebrate your passion + purpose

• A collaborative team of people who live our core values and have your back

• A clear career path with opportunities for development, both personally and professionally

• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 6,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

Salary range for this role:Starting salary range based on experience**$125,000—$140,000 USD**

Sweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.

California residents: Review our applicant privacy notice HERE.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.