Work Flexibility: Field-based

Summary

This role delivers front-line clinical and technical support for both manual and robotic (Mako Smart Robotics™) procedures (based on territory needs). You’ll train surgeons and Operating Room staff, guide intra-operative activities, and ensure products and technology are used safely and effectively. In this fast-paced environment, you’ll drive exceptional clinical outcomes through pre-operative planning, technical troubleshooting, inventory and case management, and confident Operating Room presence. The role also includes account administration, cross-functional collaboration, continuing education, and alignment with the sales team to support overall territory success. On-call coverage—including evenings, weekends, and holidays—is required to meet urgent technical needs and maintain seamless customer support.

What You Will Do

• Deliver front-line clinical and technical support across manual and robotic procedures, training surgeons and staff on product use, best practices, and Operating Room workflow.

• Conduct re-education sessions and guide setup, breakdown, and intra-operative activities to ensure optimal use of products and robotic systems.

• Prepare pre-operative CT scans for implant planning, sizing, and positioning to support precise surgical outcomes.

• Troubleshoot technical and product-related challenges, providing confident, timely solutions to surgeons and Operating Room teams.

• Coordinate daily account and case operations including inventory, instrumentation, case preparation, and documentation.

• Manage account administration tasks—updates, billing, closures—using designated applications to maintain seamless operations.

• Maintain required trainings and certifications, including Mako recertifications, based on territory clinical needs.

• Participate in cross-training opportunities and collaborate closely with clinical, sales, and operations partners.

• Partner with sales teams to support customer needs, strengthen relationships, and align on strategies that enhance clinical and commercial success.

• Provide on-call coverage (evenings, weekends, holidays) as needed to address urgent clinical or technical issues.

What You Need:

Required:

• Bachelor’s degree + 2+ years of professional/related experience

OR

• Associate degree + 6 years of professional/related experience

OR

• High school diploma + 8 years of professional/related experience.

• Trained on all clinical applications based on clinical needs of the territory.

• Continuing education required; annual Mako recertifications based on territory needs.

Additional Information

• This position requires the handling of instruments that may have been contaminated by blood or bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Stryker will provide a safe working environment for all employees.

• Ability to lift, push, pull, and carry up to 50 lbs.

• Ability to stand for extended periods.

• Ability to manage stressful OR situations with professionalism and focus

• Exerting up to 50 lbs of force occasionally and/or up to 20 lbs of force constantly to move objects.

• Must have a valid driver’s license.

• Fluency in written and spoken English required.

Travel Percentage: 70%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.