Jobs

SDC Program Manager

Stripe

Dublin

On-site

Full-time

1mo ago

Compensation

€86,400 - €129,600

Benefits & Perks

•Collaborative environment

•Flexible work

•401(k) matching

•Competitive salary and bonus

•Parental leave

•Health benefits

•Parental Leave

•Healthcare

Required Skills

Python

SQL

Tableau

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Role details

SDC Program Manager:

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Stripe Delivery Centers (SDCs) are Stripe’s one stop shop for repeatable operations work. The SDCs strengthen the operational backbone of Stripe by removing operational complexities for business teams by proposing and executing on appropriate staffing strategies for operational work (automated, insourced, outsourced or blended).

What you’ll do

As an SDC Program Manager, you will be instrumental in driving the successful integration of new business functions at the SDC. With a growing number of teams at Stripe looking to enhance their operational capabilities at the SDC, you will partner closely with these teams and will be responsible for their successful launch.

Some of your responsibilities will include identifying suitable workflows, conducting volume and capacity planning, advocating for and implementing process improvements, collaborating with others to develop appropriate tooling and reporting solutions, and closely engaging on the recruitment process. We’re also looking for someone to help us build and improve the overall intake process by testing new processes and providing critical input on what does and doesn’t work well. This is a highly cross-functional role in which you will collaborate with many different teams across Stripe.

Responsibilities

Scoping incoming work for the SDC
Partnering with incoming business teams to understand current processes and workflows in order to design operationally excellent processes at SDC
Partnering with Ops and SDC stakeholders to shape high level training plans and quality processes
Working with incoming teams to inventory and implement tooling and access requirements
Identifying key risk areas in the workflow and help design checks and control procedures
Supporting recruiting activities (functional questions, written prompts, interviewer panels)
Lead and manage multiple transition projects to the SDC concurrently, ensuring effective development and execution of cross-functional initiatives.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

7-9 years of demonstrated program and project management experience, with a proven track record for operationalizing and scaling cross-functional organization-wide programs from the ground up
You have experience in a strategic, analytical and operational role in fast-paced environments, and are comfortable taking initiatives from conception to launch
Excellent collaboration, communication, and relationship building skills.
Experience executing and delivering complex operational projects that involve multiple stakeholders
Analytical approach to decision-making. You are meticulous, objective and skilled at using metrics to drive decisions
Experience in fast-paced, high-growth environments and can manage several tasks in tight timelines and can manage shifting priorities
You are highly organised and are comfortable operating autonomously in ambiguous and complex environments.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is €86,400 - €129,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Office locations

Dublin HQ

Team

Operations

Job type

Full time

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Please find our EU applicant personal information notice here.

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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