CMDB Product Owner (ServiceNow)

Job Description:

We are seeking an experienced CMDB Product Owner (Service Now) to lead the strategy, governance, and health of our Configuration Management Database (CMDB). The ideal candidate will have a minimum of 5 years of relevant experience and will be responsible for ensuring the accuracy, completeness, and reliability of the CMDB. This role requires a strategic thinker with strong leadership skills and a deep understanding of Service Now and IT Service Management (ITSM) best practices.

Key Responsibilities:

• Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM processes.

• Establish and enforce CMDB governance policies and procedures.

• Monitor and maintain the health of the CMDB, ensuring data accuracy, completeness, and reliability.

• Collaborate with IT and business stakeholders to define and document CMDB requirements.

• Lead CMDB audits and reconciliation activities to identify and resolve discrepancies.

• Provide guidance and training to CMDB users and stakeholders.

• Stay current with industry trends and best practices related to CMDB and ITSM.

• Manage CMDB-related projects and initiatives, ensuring timely delivery and quality outcomes.

• Develop and maintain CMDB dashboards and reports to provide visibility into CMDB health and performance.

This role is based in Auburn Hills, MI and is required to be on-site in our HQ building 5 days per week.

Basic Qualifications:

• Bachelor's or Master's in Computer Science, IT or related field.

• Minimum of 5 years' experience in managing a CMDB / CMS, alongside proven experience defining strategy and success metrics.

• Strong knowledge of Service Now platform and CMDB module.

• Proven experience in developing and implementing CMDB strategies and governance frameworks.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong leadership and project management abilities.

• Effective communication and interpersonal skills.

• Ability to work independently and collaboratively in a global team environment.

• NICE TO HAVE: Relevant certifications (e.g., Service Now Certified Implementation Specialist, ITIL).

• NICE TO HAVE; Experience / certification with Service Now Discovery and Service Mapping would be a plus