The Vendor Governance team within IT Vendor Performance and Outsourcing Management (VPOM) is responsible for governing the contractual relationships of State Street IT Strategic Outsource partners to ensure contractual obligations are met.

The position spans General Governance, Contractual Service Level Management and IT Vendor Invoice Validation & Financial Management.

Key Responsibilities:

Vendor Governance Operations:

· Maintain and track relevant data related to the Contract Deliverables, Program Risk, Program Issues, Formal Communications, Risk Letters and other general vendor governance processes.

· Ensure Program Risks, Issues and Formal Communications is acknowledged on time and accurately and moves them along through their lifecycle.

· Maintain a centralized repository of vendor contract documents, Contract Changes documents, SOPs and vendor governance meeting minutes, etc.

· Follow internal approval process review and update process documentation when necessary

· Review relevant reports and documents for accuracy and completeness; perform quality assurance checks.

· Work closely with various stakeholders to ensure adherence to and enhancement of vendor management practices and policies

· Provide central oversight and administration of IT Third Party services including performance monitoring and compliance tracking

Vendor Service Level & Performance Management:

• Maintain and track all data related to contractual Service Level Agreements (SLAs).

• Ensure service levels are accurately reported, validated, and delivered on schedule.

• Collaborate with IT Service Delivery and Vendor Governance teams for SLA approvals.

• Track and verify vendor performance credits; ensure credits are accurately received.

• Conduct stakeholder satisfaction surveys with senior IT management; calculate, summarize, and communicate results. Maintain and track relevant data related to the contractual Service Levels.

· Work with internal teams and vendors to proactively address SLA-related issues and drive continuous service improvement.

Vendor Invoice Validation & Financial Management:

· Maintain and track relevant data related to the financial management governance processes such as invoices, financial forecasts and related reports.

· Review and validate invoices against billing point of reference; communicate with Service Delivery to ensure invoice approvals are in place.

· Track accuracy of vendor invoices against contractual billing accuracy SLA; maintain all required supporting evidence.

· Work closely with various stakeholders, vendors, finance team and AP team to address any issues related to invoices and payment.

· Support financial transparency, spend reporting, and forecast accuracy across vendor portfolios.

Cross-Functional Collaboration & Stakeholder Engagement:

• Collaborate closely with IT Service Delivery, Finance, GPS, and Vendor Governance partners.

• Ensure adherence to and continuous improvement of vendor management policies and practices.

• Build strong working relationships across teams and effectively challenge assumptions using clear, accurate data.

• Provide clear, professional communication and produce concise reporting for senior leadership.

The ideal candidate possesses strong analytical capability, exceptional attention to detail, and experience in IT business analysis, data management, and vendor relationship support. The role requires disciplined execution, the ability to challenge and influence professionally, and a proactive, problem-solving mindset.

Qualifications:

· 8+ years job related/industry experience is required

· Experience on leading projects

· Experience on process improvement and automation

· Knowledge of ITIL principles and process

· Strong proficiency in MS Excel, MS Visio, MS PowerPoint, Power BI, Power Automate, Power Apps and Tableau

· Excellent analytical, communication, presentation, and writing skills

· Superior attention to detail

· Strong relationship management skills; Forms strong alliances

· Comfortable challenging or expressing opinions in a professional manner

· Makes compelling cases using accurate data

· Persistent, proactive, and highly professional work style.

· Demonstrated ability to adapt to shifting priorities and navigate ambiguity

· Financial background is a plus

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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