• Who we are looking for

The IT Enterprise Change Process Manager is a critical role for State Street and responsible for development of ITIL V4 / ITSM based Enterprise IT Change Management Strategy, Governance Model, Processes, Transformation / Remediation Plan and associated controls and then drive that plan to conclusion. Upon completion of the transformation, she / he will initiate BAU IT Change Management functions that include day-to-day management of Governance, collaboration across IT departments/Business Units as well as the monitoring and maintenance of the IT Change Management review, transformation and ultimately the managing functions for policies, processes and controls.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

What you will be responsible for

Minimum Qualification and Experience:

• A minimum of Bachelor degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
• Strong knowledge of ITIL (preferably V4), IT Change Management (Application and/or Infrastructure) , systems development process, SDLC methodologies (Agile and Waterfall a plus)
• Proven experience in IT project deployment, Incidents and problem management
• Strong knowledge in Project management and coordination, conducting reviews, providing constructive feedback is a must
• Strong communication skills both verbal and written to communicate across various levels of the organization and excellent inter-personal skills
• Ability to work under pressure and deliver on tight schedules
• Experience with Service Now and all of the Windows Office products Excel, Power Point, Word, Share Point and Outlook.

What we value

These skills will help you succeed in this role

• We value clear, repeatable change standards that enable scale and predictability

• We establish common tools, templates, and methodologies to ensure quality across initiatives

• We reduce variability while allowing flexibility where it adds value

• We focus on strong planning, governance, and disciplined execution

• We enable efficient, low‑friction change processes that integrate with delivery and business operations

• We continuously improve change operations based on data and feedback

• We design change capabilities that scale across portfolios and regions

• We embed change into ways of working, not just individual projects

• We focus on long‑term capability building, not short‑term fixes

• We hold ourselves accountable for the effectiveness of change operations

• We operate with transparency, reliability, and follow‑through

• We take ownership of outcomes, not just processes

• Education & Preferred Qualifications

• A Minimum of 5 years of experience in IT in ITIL Change Management Operations.

• Operational and Reporting experience with Service Now is a benefit.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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