The Client Program Office (CPO) job description for the role of Program Manager Vice President at State Street, focusing on managing large and complex onboarding projects for clients primarily in the Back Office Asset Manager, Asset Owner, and Insurance Division. This high-profile leadership position involves extensive interaction with executive-level internal and external management parties.

Role and Responsibilities

The Program Manager is responsible for planning, organizing, and directing project completion to ensure timely, on-budget, and within-scope delivery. This role acts as the primary liaison with clients and program management teams, leveraging knowledge of client service scopes to optimize project onboarding execution.

Key duties include driving governance with stakeholders, developing and maintaining project documentation such as project plans, status trackers, issue logs, runbooks, and executive reporting.

The Program Manager also oversees project closure activities involving scope services, contracts, solution delivery, and post-conversion phases. Managing subordinate project managers to deliver end-to-end client solutions is a critical component of the role. Additionally, the role involves leading governance meetings, maximizing resource contributions, escalating issues to executive-level management, and participating in hiring and training team members. Contribute to group and/or company-wide initiatives or special projects designed to improve efficiency and client experience.

Prerequisites / Qualifications:

• 15+ years of relevant financial services industry experience, particularly with Back Office Fund Accounting, Custody, and operational onboarding.

• Proven track record of managing successful large, complex programs or projects, including managing other project manager resources.

• Essential skills include effective leadership, organizational capabilities, strong analytical skills, attention to detail, self-motivation, relationship management, excellent communication skills, time management, and the ability to navigate large organizations and collaborate with diverse stakeholder experience.

Education and Technical Skills

• Undergraduate degree or equivalent four-year certification is required. Technical proficiency with PC skills such as Excel, PowerPoint, Word, and beneficial experience with Jira and/or Microsoft Project is beneficial.

• Presentation development skills and a PMP certification are considered advantageous.

Additional Information

• The position operates under a hybrid work schedule requiring four days in the office and is based in the Boston area, specifically Quincy, Massachusetts

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

**Inclusion, Diversity and Social Responsibility.**We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at State Street.com/careers

Salary Range:

$110,000 - $188,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at State Street.com/careers

Read our CEO Statement:

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.