Who we are looking for

The role holder will play a vital role in developing the strategy of the department and will be the driving force behind ensuring that the operational infrastructure in place is in line with strategy. They will be responsible for developing and maintaining a strong control environment and ensuring policies and procedures are followed. They will provide leadership to their teams and ensure the Investor Services department delivers an efficient service to clients and investors.

What you will be responsible for

• Oversight and development of team client relationships ensuring the Investor Services delivery and client requirements are consistently met or exceeded.
• Oversight and responsibility for the EChecklist statistics, AML statistics and mailbox control for their clients/teams.
• Full ownership of client projects and new business implementation start to finish.
• Act as the key support for direct reports on client relationships matters and attend client meetings when required.
• Develop and build strong relationships with peer groups across the State Street departments, in particular NAV/FA to better align the goals and work practices of each group.
• Act as the key person within Investor Services to enhance the relationship with Regulatory, Risk and Compliance teams. Be fully involved in interpreting regulatory changes, understanding the operational impact for Investor Services and providing challenges to the groups around regulatory implementation and the effect of such on Investor Services and clients.
• Work to provide customer-based solutions to clients whilst balancing the regulatory requirements against the client’s needs.
• Work closely with internal State Street support functions (HR, Training, IT) to ensure thorough support is given to Investor Services at every level.
• Management of 3rd party relationships, representing State Street with auditors, the Regulator, acting as a strong voice in the industry for IFS on industry related boards (IFIA).
• Ensure the Investor Services department is fully resourced; work with Directors and Officers to assess needs and bring forward strong business cases to the MD’s/SMD for approval of resources.
• Determine alternative strategies for resources management, when necessary, looking at cost effectiveness and technology measures such as automation etc.
• Work with directors and managers ensuring staff turnover is managed appropriately and ensure an engaged and motivated team environment. Act as a point of escalation of employee issues.
• Foster a team environment of regular communication, ensuring one to one meetings, performance reviews are conducted and focus on development opportunities for direct reports.
• Attend weekly director meetings providing feedback on operational, client and industry matters, act as a lead in promoting issues/projects etc. in department for further decision making.
• Ensure risk awareness and control environment and develop new procedures to minimize the risk of errors within the department.
• Research and identify new technologies and best practices to harness stronger and a more controlled operational environment.
• Play a significant lead role in initiating and participating in the completion and implementation of department wide projects (local and global) and lead local team initiatives.

Education & Preferred Qualifications

• Degree in Finance and/or Business Related area (minimum 2.2) or relevant working experience.
• 10 years Fund Administration experience with at least 5 years Investor Services experience.
• Experience working in a NAV environment desirable.
• Professional Qualification in Accountancy desirable.
• Strong experience in Client Relationship Management is essential for this role.
• Strong working knowledge of implementing a control environment.
• Strong working knowledge of industry, AML, regulations, clients etc.
• Significant change management experience.
• Proficient in Microsoft Office applications in particular Excel.

Salary Range:

$130,000 - $205,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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