Primary Purpose of Position:

The Audit Support Analyst supports the audit process by providing analysis, preparing documentation and ensuring timely completion of audit related tasks.Work with the SaaS team to ensure all processes are in compliance.

Essential Functions:

Work with all audit teams and provide all information required.
§ Assist in preparing audit schedules, reports and documentation for internal and external audits.
Work with Manager to review and update controls as needed
Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools. §
Escalate and track issues which exceed the scope of the frontline support capability.
Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
Provide periodic off-hours support.

Non-Essential Functions:
Perform other duties as assigned.

Requirements and Qualifications:

A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.

A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles.
Proven customer focused mindset and excellent customer service skills Excellent interpersonal, verbal, and written communication skills

Aptitude for technical troubleshooting
Ability to succeed in a mission critical, technical, customer service and support environment
Ability to work effectively with internal departments and external vendors to resolve client issues
General familiarity with Windows administration, networking, and databases preferred
Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required
Salesforce administrator or related experience desirable, but not required
Ability to manage multiple, simultaneous priorities.
Proven organizational skills with attention to detail.
Ability to achieve results without close supervision.
Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
Strong analytical and problem-solving skills.
Travel unlikely to be required.
Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required.

Physical Requirements:

Involves work of a general office nature usually performed in a stationary position (E.G. sitting or standing) such as answering the phone, operation of a computer, and/or operation of a photocopier.
Involves movement between departments to facilitate workflow.

Internal and External Contacts:

Interfaces regularly in both verbal and written form with all levels of professionals.
Interfaces regularly with external customers and other parties.

Reporting Structure:
Reports to a Team Lead or Manager in SaaS Operations, who provides supervision, guidance and evaluates work performance on a periodic basis.

About State Street:

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

**Inclusion, Diversity and Social Responsibility.**We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at State Street.com/careers

Salary Range:

$70,000 - $115,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at State Street.com/careers

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.